The new firmware update is a joke. If after attempting the firmware update you wheel fails to work or you find the wheel has no force feedback. Don't bother calling Thrustmaster Support, they will not help you and will ask you very leading question in an attempt to place blame on you. This should fix any problems. Do a boot install by removing the USB from the computer, PlayStation or Xbox. with the USB disconnected, hold down both buttons L3 and R3 then plug the USB back in. You will see a message in the right lower corner that states your wheel is in Boot mod. release the buttons. re-install the firmware. when done, restart the computer. Now hold down the MODE button on the wheel and again remove the USB. Wait 10 seconds, then plug the USB back in. Watch out for your hand as the wheel will begin to reset. release the MODE button. That's it, all functions should be turned back on.