• 27500+ Members! Dear Guest, click this link to join the community on the official RaceDepartment Discord server

Not happy..!

Msportdan

@Simberia
Mar 17, 2014
2,962
564
42
updated my cpu
reformatted cpu.
Found out RF2 wont run as need to reactivate wtf!!!
Emailed ISI
48hrs later no reply what a joke....

Cant run a game/demo I paid for...

Customer support top fing notch!!!
 

Marco Bijl

Axe Travels
Jul 25, 2011
6,567
3,198
To which address did you send your mail?
There are instructions on the forum how to preserve your activation after reinstalls.
 

David O'Reilly

A bad quali means I can go forwards in the race.
Mar 15, 2011
7,323
6,179
updated my cpu
reformatted cpu.
Found out RF2 wont run as need to reactivate wtf!!!
Emailed ISI
48hrs later no reply what a joke....

Cant run a game/demo I paid for...

Customer support top fing notch!!!
Did you attempt to reactivate using the activate icon in the main menu?
It just needs your email address.
 

yusupov

500RPM
Mar 25, 2014
961
150
35
Did you attempt to reactivate using the activate icon in the main menu?
It just needs your email address.
big +1 to this. i made a post on ISI pleading for help after having this same issue & realized 2 minutes later i just needed to press that button. i guess i feel a little better now, heh.
 

Msportdan

@Simberia
Mar 17, 2014
2,962
564
42
Hello

yes i did use the activate button. thats when i got a message to send email to address specified above. I dont understand why this cant be automated. I get that theyre trying to stop piracy etc. But i still havent recieved anything from ISI.
 

John-Eric Saxén

1000RPM
Premium
Jan 31, 2010
1,795
1,120
rF2 has a soft limit of 5 or so activations, I guess 90% of users don't need more than that. After that you need to contact ISI to get more activations. Weird that they haven't responded though.
 

Msportdan

@Simberia
Mar 17, 2014
2,962
564
42
i actually sent a 3rd email to the support email. Demanding that if i dont hear anything in a week ill be asking for a refund and will dispute this with my bank.

im not Pming anyone when im using the routes instructed by me by isi.
 

Frank Lehmann

... usually known as Ernie
Premium
Mar 21, 2009
641
364
Do you have checked your spam folder? Perhaps the answer from ISI is already there.
 

Msportdan

@Simberia
Mar 17, 2014
2,962
564
42
i eventually got a reply coincidenty when i emailed their complaints dept. Apparently my email went into their junk folder lol...
 

Blkout

2000RPM
Aug 2, 2010
2,751
593
45
Its my understanding that you get a few activations before you have to contact ISI. I recently reformatted my PC and I had to reactivate RF2 and I had no issues, just click the activate on the RF2 menu.