Not happy..!

[Msportdan]

updated my cpu
reformatted cpu.
Found out RF2 wont run as need to reactivate wtf!!!
Emailed ISI
48hrs later no reply what a joke....

Cant run a game/demo I paid for...

Customer support top fing notch!!!

 

[Marco Bijl]

To which address did you send your mail?
There are instructions on the forum how to preserve your activation after reinstalls.

 

[Msportdan]

activations@rfactor.net

 

[Gijs van Elderen]

Technical support:
If you require technical assistance, please visit the ISI Forums.
If you are unable to resolve your issue on the forums, email support at support@rfactor.net.
For purchase problems or refunds for rFactor/rFactor2, please email purchase@rfactor.net.

 

[Simon Christmann]

Try to PM (in the ISI forum) Gjon Camaj with your email address.

 

[David O'Reilly]

updated my cpu
reformatted cpu.
Found out RF2 wont run as need to reactivate wtf!!!
Emailed ISI
48hrs later no reply what a joke....

Cant run a game/demo I paid for...

Customer support top fing notch!!!

Did you attempt to reactivate using the activate icon in the main menu?
It just needs your email address.

 

[yusupov]

Did you attempt to reactivate using the activate icon in the main menu?
It just needs your email address.

big +1 to this. i made a post on ISI pleading for help after having this same issue & realized 2 minutes later i just needed to press that button. i guess i feel a little better now, heh.

 

[Msportdan]

Hello

yes i did use the activate button. thats when i got a message to send email to address specified above. I dont understand why this cant be automated. I get that theyre trying to stop piracy etc. But i still havent recieved anything from ISI.

 

[John-Eric Saxén]

rF2 has a soft limit of 5 or so activations, I guess 90% of users don't need more than that. After that you need to contact ISI to get more activations. Weird that they haven't responded though.

 

[Eduard Mallorquí]

Use Steam... oh wait

 

[Dino Paolini]

Make a backup of your licence file and no more reactivations needed

 

[Msportdan]

i actually sent a 3rd email to the support email. Demanding that if i dont hear anything in a week ill be asking for a refund and will dispute this with my bank.

im not Pming anyone when im using the routes instructed by me by isi.

 

[Ernie]

Do you have checked your spam folder? Perhaps the answer from ISI is already there.

 

[Msportdan]

i eventually got a reply coincidenty when i emailed their complaints dept. Apparently my email went into their junk folder lol...

 

[Blkout]

Its my understanding that you get a few activations before you have to contact ISI. I recently reformatted my PC and I had to reactivate RF2 and I had no issues, just click the activate on the RF2 menu.

 

[Blkout]

Make a backup of your licence file and no more reactivations needed

Where is that located?

 

[Simon Christmann]

Backup the folder

%appdata%/.rfactor