Information on Server performance and timeout (503) issues.

shardshunt · Oct 29, 2015

Edit: they think they have fixed the issue

503's should be much less common.
Original post:
By Sonat Ozturk on the raceroom forums.
Source

Hi all,

Since the last patch you might have noticed slowness and even timeouts (error 503) within the game. We are investigating what is causing some of our services to hang/freeze which causes these heavy load spikes.

During the investigation, we might turn off some services altogether in order to help with finding the culprit but also to ease the load so you can race with no interruptions.

We are in the process of switching to a new, improved database system that will hopefully solve these problems. However this is going to take a while so in the meantime we will do our everything we can to reduce the timeouts you guys are receiving with temp solutions, even if it means we have to disable some things.

We are also working on reducing certain online dependencies between different systems that will also help reducing these problems.

Our deepest apologies for all the interruptions these server issues might have caused you.

shardshunt · Oct 30, 2015

good news they think they have fixed most of the issue.

https://forum.sector3studios.com/in...mance-and-timeout-503-issues.3238/#post-37588

Just thought I would give an update.

We found and fixed the memory leak that was causing memory to get used up on the servers and slowed everything down. So the slow portal and the 503 errors should no longer occur.

We will of course continue improving things in developer environment for the next update.

Azfalt Raser · Nov 3, 2015

shardshunt said:
good news they think they have fixed most of the issue.
https://forum.sector3studios.com/in...mance-and-timeout-503-issues.3238/#post-37588

Well....when does the whole issue get fixed?

Received error 503 several times today.
extremely long load times (> 3 minutes)

shardshunt · Nov 3, 2015

Azfalt Raser said:
Well....when does the whole issue get fixed?

Received error 503 several times today.
extremely long load times (> 3 minutes)

they can only fix the server side of the issue without releasing a new patch so id say they will add the optimizations in the next bug fix patch.

shardshunt · Nov 9, 2015

new information suggests that if you rename or delete your documents/games/simbin folder it may remove 503 problems. if you are still unable to enter the game due to 503's can you please rename that folder and see if it works then report back. (the game will generate a new one which you can copy your wheel profiles to)

Azfalt Raser · Nov 15, 2015

The error 503 issues seem to have abated - BUT................
I'm constantly getting error 12001 or something like that now. "disconnected from server error"
Sometimes I can finish my game and when I exit I see an error message saying I was disconnected from the server. Sometimes the game freezes and crashes and gives me the same error.
I don't know the exact error or message. Just going from memory.

My internet is rock solid so, not sure what's going on.

Life goes on.

John Addison · Nov 22, 2015

I replace my video card and cant find were to change the resolution settings. I found it in all other games but not in RRoom?? Not being able to log in doesnt help either but 1 thing at a time.
Anyone know where I go to config resolution?? Thanks

Jeffrey Langford · Nov 23, 2015

Haven't been able to get into the game for at least a week....continued 503 errors.

4 8 15 16 23 42 108 · Nov 23, 2015

John Addison said:
Anyone know where I go to config resolution?? Thanks

I only change it in-game, so I believe there is no config launcher.

Vangelis Parginos · Nov 23, 2015

Documents\My Games\SimBin\RaceRoom Racing Experience Install \UserData
Open graphics_options.xml with notepad++ and make your changes.
When i changed my card, i couldnt fix the resolution from in-game settings.
Hope it helps

@ Jeffrey Langford they made some sort of fix, its working fine for me, at least for now

Kenny Paton · Nov 23, 2015

They appear to have fixed things so the game is working.

John Addison · Nov 23, 2015

I'll check it out today Van. Thanks

Vangelis pargiNOS said:
Documents\My Games\SimBin\RaceRoom Racing Experience Install \UserData
Open graphics_options.xml with notepad++ and make your changes.
When i changed my card, i couldnt fix the resolution from in-game settings.
Hope it helps

@ Jeffrey Langford they made some sort of fix, its working fine for me, at least for now