I am sorry but Friday is NOT a weekend...
Also, I am not "ripping" them. I paid a fairly large sum of money for a product. I received this product after 10 days of waiting when they said 3-5. I asked this specifically because I participate in leagues and need a wheel. I receive the wheel and it is clearly broken. There was no evidence of it being mishandled in shipment.
Now, with a broken wheel, I still cannot race. I paid for something that is supposed to be quality. I do not care if they are a small company or not. Test the units before they are sent out. Just like other industries do. Not that difficult and probably saves money in the long run.
I contacted them on Thursday 3:30PM EST. Being where they are located, I figured they would not see it until the next work day for them. When I got home today, I expected a reply which I did not get. I was within their 2 hours of phone support so I called. I called and called but no answer. Really irritating.
NOW, it looks like I am going to have to wait another weekend, just to hopefully hear back Monday, then have to ship this back to them. Then I have to wait for them to get it, THEN wait for another one to be shipped. Probably another 10 days. All of this time WITHOUT A WHEEL!
Small company or not, when a consumer receives a broken product, you should be doing all you can to resolve it as quickly as possible. I have done the best I possibly can for them providing serial numbers, invoice numbers, sound clips, video clips, everything. Plus, I tried many times to call.
Again, I am completely dissatisfied with the whole situation. This also puts me in an awkward position because I talked my friends into buying them as well. If they receive broken units and have support issues, I am going to look like the bad guy as well. I cannot, and will not recommend them to anyone after this point.