I had a bad experience with DOFReality

[Natalucciu]

Hello,
First of all, I'd like to apologize for any English mistake I could make as English is not my main language.

I am going to tell my story about this DOFReality brand.
I had problems with my rig, happens, I've been trying for weeks to solve my issue, with and without the help of the after sales service. Let me explain.

I bought a DoF Reality H3 in March 2019.
At first, I've been pleasantly surprised how well and sturdy it looked.
I've assembled, balanced and configured everything, not the better part, definitely not plug and play, but far from unachievable.
I could then race a few hours with my old and trusty G25 and it was awesome! But a few days later, I've received my MIGE 20 Nm Direct Drive.
Guys, don't try to put a DD on the base mount.
So, I reinforced the whole platform with some 40x40 profiles I had from my static cockpit, way better now!

Then the problems begun.

After I would say 30 to 50 hours of dirt roads, powerslides, jumps and let be honest, a few crashes, I noticed some jerky movements. The rig begun to be very unstable and the movements wich was nice and smooth became so jerky I wasn't able to use the H3 in dynamic mode, had to play in static for a while.
At first I tried to fix the problem myself by balancing the platform as good as I could, but it was already very well balanced, so I started to browse the internet looking for someone who have the same problem as me.
And I did found. A lot of cases. Seems to be a common problem. I read some people had to replace the motors.
Nothing I could fix by myself.

I then told to myself, "Ok, it's a common problem then, they should be able to help me out"...

So, just before the warranty period expires, in early March 2020 I decided to contact DoF Reality. I explained the problem in detail. With a video showing what's going on.
They told me: Balance better, move the rig to the front, to the back, are you in the rig when it happens, do sine tests.
Sine tests, maybe I am not able to interpret, but If I understand well, the potentiometer should follow the sine sent by the driver and it's obviously not the case in the tests I ran.
I did all these tests and nothing helped.
Well after 6 days trying to solve the issue, they finally agreed to send me new "gearboxes".
I was kinda happy because I did not understand Gearbox is not a motor. I thought it was the whole component Motor + Gearbox.
And we agreed to replace two of them, but...
They've only sent me ONE gearbox, no motor.

I had to change the gearbox myself ! I did it, that's not difficult, but do you think it's normal a consumer has to change mechanical parts by himself ?
But the fun part is; it did not fix any jerkyness at all.

I would like you to read every email I sent and what their answers has been.
I won't even correct the few english mistakes I could spot so there is absolutely no suspicions I could have modified anything.

Spoiler: eMails

Hello,
I'm running some issues with my H3 platform.
It worked great for a while but it's becoming more and more "jerky".
I join a video so you can see by yourself what is going on.
Please keep me informed if we can find a solution.
I am a little disappointed because it has 30 to 50 hours of running time and I always took care of it and I spent a lot of time trying to get it as balanced as possible.
Please let me know.
Thanks.
Here's the video describing the problem.

Hi Noël

strange in dead
0) it happened with you in the seat?
1) looks like right side over weighted. did you balance the platform as requested in the manual? if not pls do so
2) pls do sine test as per chapter 5.4 i nthe manual and send us charts for both front motors with you in the seat
3) pls do sine test as per chapter 5.4 i nthe manual and send us charts for both front motors without you in the seat

Hello, thanks for your fast response.
Unfortunately I'm not at the place where my simrig is so I can't do the sine tests for the moment but I will as soon as I get back to my place.
But I can answer at the firsts questions :
0) Yes it happens when I'm in it but the exact opposite way, in the video, as I'm not in it it happens when I tilt the platform forward, when I'm inside, it happens when I tilt it back.
1) Indeed, it's a bit unbalanced because I'm not in it, but when I'm inside it's perfectly balanced, as I said, I spent a lot of time trying to balance as precisely as possible. I can tilt the seat just by moving my head or my arms.

I'll try to get to my place tomorrow to run those sine tests.
Thank you for your interest in my request.

according to your answers to 0) it is a balance issue
pls balance it

Ok, I hope this is the only reason, I'll to balance it even better.
I'll keep you informed.
Thanks again.

Hello,
So, I've been able to go to my place today.
I double checked everything on my rig, tightened every single bolt, removed a bit of weight and rebalanced it very precisely, I mean it was pretty good balanced but I listened to you and rebalanced even more precisely, now I can say the balance is heaven, near perfect !
Unfortunately it did not help, I have the same issue, even tho it seems to be a tiny bit less than before.
I wanted you to know as well that I'm not overloading the rig in any way, I weight 82kg so, far from the 130kg the rig is supposed to support.

Then I ran the sine tests you asked me to do, here's the results :

I of course joined the pictures of the graphs at this point.

I forgot to mention, I labeled the picture as InMotor1 and OutMotor1, "In" means I'm in the seat, "Out" means I'm not.

No response for 2 days

Hello,
Did you have time to take a look at the pictures I sent to you?
I'm really worry about the fact I may not be able to use the platform anymore.

Can you try to move the seat a bit forward and redo the tests sitting in it?

He joined a picture showing how to do it.

It's already in this position for me, do you want me to try the front position?

I joined pictures to show it was at the right place.

just move your weight in the seat = your weight a bit to the front temporary to see if it helps before changing the frame

Yeah, I tried, I swear I tried everything.
As soon as I move my weight on the front, the motors are jerky going up, when I move my weight to the back they are jerky going down.
And if the rig is perfectly balanced as it is right now, it's fine on the ±20 range, then it's jerky on both front and right directions.
One last thing:
Is it normal to have this much of play in the shafts?

I joined a video to show the backlash.

we will ship the replacement gearbox , but it is very strange

Well, I appreciate, but are you sure this is the problem ?
Because I have this much play on both sides. Even on the traction loss one, but it's not so inconvenient, I can't really feel it while playing.
Would you be able to show me what would be the "normal" play on these gearboxes ?
One more thing, I would like to buy your smoothing dampers.
Do you think it could help to prevent this issue from happening in the future ?
It would be perfect if you could send me the gearboxes and the dampers in one package.
I'll pay for the dampers and the shipping of course.
Would you want me to send you back the "faulty" gearboxes ?

This is strange as the play amount is fine but somehow the gearbox trackin was whered out
dampers will definitely help
i can put an order for you

I'm so sorry it's going this way, I wish everything was fine and I didn't bother you.
I don't want you to think that I overused or didn't take care of the rig and trying to get free replacements parts for mistakes I could have done, I swear I checked everything multiple times, I read a lot of topics on forums before I come to you, thinking I wasn't using the platform correctly, but now I'm pretty sure I haven't done anything wrong.

So, how do we do ?
Do I have to place an order on your website and you just add the gearboxes ?
Or do you want to send me a Paypal invoice by email ?

Ok, payment made.
Thank you so much for your understanding.
I'll keep you informed as soon as I receive the package, it may take a little longer than usual because of the COVID, France will be in quarantine from tomorrow.
Thanks again.

NP

Lol, "NP", really ?

40 days later :

Hi,
I just received the package today, and I have to say I'm very very disappointed !
We agreed that you send me 2 motors and you sent me just one gearbox with no motor, what's the point ?
I don't understand ? What I'm supposed to do ? Take the motor and the gearbox appart myself ? And reassemble it ? With absolutely no certitude it will solve the problem ?
That's very unprofessional from you.
I spent 2000€ for your platform, and I can't use it.
I'm very unhappy from your company and your after sales service.
What can I do now? Just sit on my 2000€ and throw my gear to trash ?
I want you to find a solution to my problem.

Hi Noël

Below I see that we promise to sent you one gearbox and you didn't mention that you want to purchase complete two motors
Pls follow this set of videos of the gearbox change

if you remove the protection ring and washer you can put a M6 washer towards the sensor rod to protect it and knock it from the sensor side
https://youtu.be/CbpF2KIPlAw

I don't want to purchase two motors.
I want you to replace my not working motors.
I want you to fix my not working platform.
I won't replace the gearbox by myself, I don't have the time, I'm not sure I'm able to do it and I'm pretty sure that is not the problem.
When you said "gearbox" I thought it was the whole component, Motor+gearbox.
Do you understand that I spent 2000€ + taxes in a piece of equipment I can't use ?
I'm very very unhappy.
I don't know what to do.
That is very frustrating, I just want to be able to use what iI paid for without spending this much of time.
And now I just can't.
I've waited more than a month to receive these replacement parts and I have to do the fix myself ?
No, I'm sorry, no.
I don't want to be rude but if you're not agree to find an amicable solution I will have to think differently.
I'm tired to try to fix this platform, it just doesn't work as intended.
Would you be ok if I send you back the whole rig and you refund me a partial amount of what I paid ?
That is the only solution I see, tell me if you have another one.

Hi Noël

I completely understand your frustration. But this the communication messages with you below were very clear.
1) our troubleshooting results in the one gear box issue. not a motor, not two motors. Just one gearbox.
2) we mentioned that we will ship it to you and you agreed to it
3) when you placed an order you've agreed to our sames and warranty terms https://dofreality.com/terms
Our mission is to make plug and play motion simulator platform affordable for many gaming enthusiasts.
We are scratching to the costs making it 2-3 times cheaper than any competition so many people dreaming of it can have it today.
the process of replacement of the gearbox is simple https://www.youtube.com/watch?v=buqKDkyRNLU and should take you not more than an hour.

So, spend an hour replacing a (presumably) broken piece after 30 hours of playing is what you call plug and play ?
I'm sorry, I won't do it.

There is a missunderstanding, I thought it was the whole thing.
And I clearly told you I have the same problem on BOTH SIDES.
I told you a few times, I even sent you the sine graphs.
And you agreed there were a problem !
You didn't troubleshoot anything, I never received a message saying clearly "Here's your problem and here's how to solve it".
Even now you don't know what my problem is.
In fact maybe you know but you don't want to fix it, because i've seen a lot of people having the same jerking problem and I understood that is a common problem on your rig and it seems to come from the motors.

I don't care if you are "scratching to the costs making it 2-3 times cheaper than any competition" if it's to get a non working product.

I don't understand why you're mentionning "3) when you placed an order you've agreed to our sames and warranty terms https://dofreality.com/terms"
But since you point it out, let me remind me what's written on your terms :

5. Cancellations and refunds

5.1 By ordering a non-customized or customized product customer are entitled to a right of refund of the product cost only if the product is not working and was not restored to working condition by joint efforts of the seller and the buyer.

I tried everything I could.
I have the feeling that I just lost 2000€.

I've been very patient for months trying to solve this issue, but you don't seem to mind if you have a unhappy consummer, I don't know what I could do try to find an amicable solution.

Sorry, we did all needed, we send you part and instructions,
pls follow simple instructions and replace it and you will have working simulator

What if it's not working after that ?

We will help you out, as we always do

Two and a half hours later...

Ok, I just finished replacing the gearbox.
Absolutely no changes at all, problem still there, not better not worse, just exactly the same.

Pls send video. Or SMC sine charts as per 5.4

Hi,
Here's the charts you asked for.

I joined the pictures.

Hi Noël

Charts looks good, can you describe the issue in details ?

Are you serious ??
This is the same problem as the begining, jerky as hell, I sent you a video about it, I made every single adjustment you asked, why are you not reading what I write ?
Guys, it begins to be very annoying how bad faith you are showing.
You want me to send another video ?
Damn what can I do to prove that your platform IS NOT WORKING AS IT SHOULD ??
I don't even know how you interpret these charts but guys, your method is WRONG !
I can't play with your system, it's not how a simulator is supposed to work !
How the hell can you claim that I don't have any problem, it's 3 months I'm trying to fix it, nothing worked, we spent hours trying to solve this issue without any improvement and NOW you are asking me to describe the problem ???

Did you balance the platform and your weight as per instructions?

No, you can't be serious ?!
That's way ahead that I could ever imagine.
You are no limit!
Insane.
I understand now that I'm loosing my time...

I'm pretty sure some consumers will love to read our emails on sim racing forums.
I'm done, you don't want to fin a solution, right, I will file a complaint with a consumer association and I'll tell on every single forum I can find to avoid dealing with your company.

I'm sorry guys, you're doing everything wrong, your platforms are wrong, your after sales service is wrong.
Damn, that's huge, I've never been that disapointed in a product or a company, you are the worst.

Can you just confirm that you did balance the platform as it is critical?

Yes, I did.

it jerks on moth sides or one?

Both. Left, Right, Front, Rear, it's absolutely not smooth as it was at the beginning.

Strange
it was working well for a year and one month ago all of a sudden all 3 motors start misbehave and have significant play/slack ?
and replacement of one gearbox didn't help for that motor?

No, it's wasn't working well for a year !
I told you it has been working pretty fine for 30 to 50 hours maximum, I couldn't contact you earlier because of my work.
Again, you are not reading what I wrote, I told you that on the FIRST email I sent !
I don't know what's happening, if I knew the problem would be fixed by now, that's why I contacted you, for you to find a solution for me !
No, the new gearbox didn't solve anything. AT ALL !

strange as in the original email and investigation you mention problem only with one motor/gearbox
So all 3 motors were working great for about 50h and after it all of a sudden all 3 motors start misbehave and have significant play/slack all at the same time ?

I don't know if it's the motor !
I don't know what's the problem ! Do you understand that ? I'm not an expert, I'm not an engineer, I'm not a SimRacing company, I'm just a disappointed consumer...
I never told you it was sudden, maybe it's over time and I didn't realize a first.
I just told you it's faulty.
But every time I explain the problem, you keep saying "Balance it" "motors are fine" "Graphs are fine" "Too much weight"...
What next ?
You told me the play was fine, I trust you. What is the problem then ?? If it's not the motor, not the gear box, not the balance WHAT IS WRONG ???
All I can say is I CANT USE THE PLATFORM I PAID 2000€ FOR !
And it seems you don't want to help me and you imply that I'm doing something wrong !
Again, I've never done anything wrong !
I put money aside for months to acquire this rig and now it's all faulty and unusable.
That's a shame, I regret having bought it, I should have put more money aside and bought something more reliable.

Hi Noël

I was asking you simple questions to understand the situation better and still getting only accusation and threats .
It is extremely hard to help in this way of communication.
Even the platform is out of warranty as an exception we can repair it if you ship it to our agent in Poland and cover the return shipping as well.
Anton Mishchenko
Wloska 19/55
30-638, Krakow
Poland
+48575431492
if you don't need it any more we can do a partial refund (1200$) when you ship it all to Poland.
Please let me know

Don't be like that please I contacted you more than one month ago, I tried to fix anything I could by myself for weeks before I decide to contact you, I answered all your question as precisely as I could, I had to do like 200 kilometers to get the graphs you asked me the first time, I waited more than a month to get the "replacement" parts, I had to take 2 hours of my time replacing the gearbox.
And after all, the problem's still there.

And you're telling me I don't have patience?

The platform was still under warranty when I sent you the first email.

I'm going to go for a partial refund.
But I would like you to refund me the dampers as well, would you be ok to refund me $1400 in total?

Even though I don't think this is fair, because I would have lost more than a 1200€ for like 50 hours of driving, I would accept to end this terrible situation I'm going through.

What do you say?
$1400 and I send you back : the complete rig + the dampers + the old gearbox?

Ok nevermind.
It will cost me more than 400€ to ship.
I'm done, too much time and money lost.
Sorry to bother you.
I'll try to find another solution.
That's enough.
Thank you anyways, take care, bye.

DPD have great shipping rates for EU

DPD France | Envoi et suivi de colis en France et à l'international

Expert de la livraison rapide de colis vers les professionnels et les particuliers, à domicile et en relais - Suivre ou modifier ma livraison

www.dpd.fr

I can't use DPD, offices are closed because of the covid and I can't find anything on their website to even know how would it cost.
I tried UPS, TNT, DHL, Chronopost.
Either they tell me I can't send packages this big/heavy or it's at least 400€.
I'm giving up.
Honestly, I'm tired trying, too much frustration, to much efforts for way too much time.
I've lost too much time and money trying to get out of this situation, that's enough.
Thanks again for your time.

in few weeks all this virus hysteria will be gone and you will be able to ship it , and we will fix it, just give it some time

I don't want you to fix it, I don't want to pay 400 to 600 more Euros and wait weeks to get my rig back.
I told you I wanted a partial refund, I don't claim a full refund but a partial refund.
You told me how much money you will refund me, 1200$ - shipping which costs me 500$ so I get $700 out of my $2409 spent ($1989 the rig + $120 the dampers + $300 taxes I had to pay at delivery of the rig).
For a piece of equipment I've been able to use no more than 50 hours.
I'm not agree with that.
But as I said, I'm tired trying to get out of this situation.
I'm gonna put the rig in the shed and probably never use it again.
Too bad for my money and my hobbie, I'll wait couple of years to get a new one, from another company.
I wish you were a little more understanding and honest enough to admit there is something wrong.

No more response since then.

Now, I don't know what to do to get my money back or my rig to work.
But I hope you can see what a bad faith this company is showing.

I don't even ask for a full refund as I could use the rig just fine for a while, I'm an honnest guys and I would never try to take advantage of a situation to get free stuff or get money back from a purchase that I capriciously regret.

For me, I'm to the point I can't use my 2200€ rig because of a company wich is not able to assume there is a misconception in their products and shows bad faith regarding the real issue I encounter.
So, should you spend your hard earned money in a DoF Reality rig ?
That's your money, do whatever you want, but I can't recommend. I did it and I regret it. I should have waited a few more months and buy something more reliable.

So I feel like I just lost 2000€, the price of a SFX-100 system, think about that.

One last point, you know about these dampers they are selling ?
They are from the brand Matis and they are motorcycle direction dampers, the retail price is 380€ for one unit.
They are selling two of them for 120€.
Fact is, they are counterfeits.
Yes, counterfeits, not replicas, not chinese budget alternatives, counterfeits.
You can read the brand, model and even the "Made in Italy" mention.
I found this exact model on ebay for 60$ from... China...

Well that's a long message.
I hope you won't find this post too vindictive, but I can't stand this company's behavior, that's bad, for the consumer, for the simracing community and most of all I don't want someone else to be victim of these unscrupulous people.

If, like me, you are looking for a entry level sim rig, don't be bait by the price and the beautiful speeches you can read on their websites.
Don't trust Youtubers, they are doing reviews too soon, problems comes after a few weeks.
Do yourself a service, stay away from this company.

Thanks for reading, take care, bye.

 

[Natalucciu]

Hi, thanks for posting your opinion.
I kinda agree with what you are saying, but I have to reply as it seems you make me say what I did not.

(1) ALL sim rigs to date are NOT plug and play like a consumer off the shelf unit. It will take a grood deal of customization, some technical knowledge or willingness to learn. so if you are not a tinkerer type then it wont be for you. The closest thing I could compare it to would be 3d printers. Not easy, but truly awesome for someone with a passion for it.

I said that, at the begining, third paragraph, and I have insisted a lot about the fact that this is not a post about the product quality, I've said that multiple time in my interventions.

But, there is a big difference between having to make configurations, customizations, balance and having to replace a gearbox or any mechanical part, which moreover did not solve the problem.

(2) the only part of the system that is 'flimsy' would be the wheel mount. It has quite a bit of flex. its an easy fix but again if you dont know how to drill and cut 80/40 extrusion to fix this easily then again this will not be for you. (3) as far as the guy that 'snapped off the footplate' , I believe him, but I dont knwo how the hell he would have done that unless maybe he was standing on it for some reason.

It happens, not every rig is perfectly made, it's a handmade process, mistakes happens once in a while.
Maybe a bad soldering or something.
It's not a design flaw, you know what the problem is and you can solve it, yourself or with the help of the manufacturer but you can solve it.
For the issue I had, neither I or the manufacturer has been able to find it's origin.

(3) there is a direct gear drive version of these platforms coming out NOW and at that point I am confident this will dominate the market entirely,. The existing movement system does need dampers on the motors installed to smooth it to my personal liking, but again you have to know how to use a wrench or two and a drill to set this up

Does this validates the fact that I had an issue we haven't been able to solve ?
They improve their products and that's a very good thing for them.
But when I bougth mine, neither direct gear version nor dampers were available/required.

However, I don't see any direct gear drive version available to purchase on the website.
That means, if you buy one of these now, you will have a version that potentially have the same problems I had.

The other option would be to buy a system 3-4 times more expensive that literally will have almost zero support, these type of companies are notorious for being quickly out of business and then you are left having to learn to program etc. I hope people realize this., The DOF Reality community is quite large and very supportive. The more active members look at this as something we are ALL working to make great right along with the developers. The company ships a ton of these consistently for many years and I do not expect them to go anywhere, especially with the upcoming release

True... and false.

True because, yes, some other brands are very, very expensive.
For some of them, it is justified, for some others it's not.

But less expensive means you have to make concessions, that's part of the deal. As I said earlier, you don't blame Dacia for not making BMW quality.
But,
Does it mean that you should replace you Dacia's gearbox or clutch yourself after 1000 Km ?
Does it means that the customer service has right to blame the user for something he's not responsible of ?
Does it means that they can arbitrarily decide that this particular issue is not covered by the warranty ?

And false because;
If you are on a budget, there are solutions out there which are as cheap as the DOFReality and requires the same amount, of knowledge and "DIYness" to build.
I'm thinking of a SFX-100 which is the one I finally chose.
And the quantity, quality and devotion of the SFX-100 community is far, far ahead any other one...
OpenSFX, Thanos, FlyPTMover, DIYers doing belt tensioners, Traction Loss/surge systems.
All these projects came together to make an truly awesome motion simulation experience.

Of course, all is not perfect, but at the end, thanks to this community, I have been able to build myself a fantastic rig with fantastic features and sensations which costed me "not that much" (compared to commercial devices) I can enjoy everyday without any fear of breaking something I couldn't be able to repair quickly.

"Thanks" to the DOFReality community, I bought a rig I have not been able to enjoy that much, I've lost a lot of money, and I've seen my posts censored by some forums because I had a "negative impact for the community".

Lastly, Igor is a good guy and legendarily works hard to reply to all requests and questions immediately, at any time day or night. Considering he resides across the world is an almost opposite set of timezones its pretty awesome... SRS software fella in Canada is also cool as hell. Yet if someone is going on and on complaining as if this was supposed to be without a need for some basic technical knowledge or ability to turn a bolt here and there and kept "going karen" on them via email etc over and over, id see how anyone would blow them off. Also, even though Ukraine as of wroting this is dealing with a shitstorm he has moved to a contingency plan in the US. So if he DID delay in responding I would highly understand at this point.

That is true that Igor replied at every single mail I sent.
No complains about that, at all !
No complains also for SRS, great software but, correct me if I'm wrong, nothing to do with DOFReality except partnership.

But in definitive, none of the solutions he brought solved the issue...
So what ? Should I accept losing 2200€ just because he's replying to emails ??
And don't tell me I have been refunded, I have been refunded me partially, I still have lost 1400€ at the end, I'm not happy with this deal but yeah, better than nothing.

I really hope you don't call me a "Karen" or I really encourage you to read the emails again.

[offtopic]
About Ukraine, even if I had one my worst experience with this company, I genuinely hope they are safe and not suffering too much from this situation, neither economically or humanly, of course, I know they are and I think a lot about it and I can't help myself to feel a lot of compassion for these people.
Even if I'm still pissed about this experience, war is another level...

This makes me relativize about the money lost, I sincerely hope everything is gonna be fine again very soon.

I feel like it may sounds inappropriate to say that but if someone from DOFReality reads this, be strong and take care. Sincerely, I would have never hope something like that to happen.

 

[Natalucciu]

Time has passed since I wrote this topic.
Is there a way to change the title for a less vindicative feeling ?
I would like to change it for something like "I had a bad experience with DOFReality".

I don't want to change the content, only the title.
Still the truth but less aggressive and less "imperative", after all, you all are free to spend your money as you want.

But I still think these kind of testimonies are important for the SimRacing community.
I really hope I'm not looking too much like a frustrated, angry person but more like an unhappy customer who wanted to share a bad experience.

And I feel like the title goes the wrong way.
Maybe I thought it was deserved at the time, not anymore.
So, if a moderator was able to change the title, it would be very appreciated.

 

[Neilski]

I would like to change it for something like "I had a bad experience with DOFReality".

done

 

[TomSawyer2112]

As their production site is in the Ukraine, are they still producing, is their server still working, have they moved to another country ?

Oh, and I bought a V3 from Next Level Racing, it lasted less then an hour, the authentic serial number was not accepted by their support webpage, and it took them each time 4 days to reply, to much absence of their staff and to much mails, as they said, II already had it sent back, an turned my back to NLR.
S*** happens...

 

[lemonsquishy7]

I have a DOF Reality H3 and although I saw this thread many months ago I had decided not to reply. I wanted to make sure I can be honest and clarify a few things.

(1) ALL sim rigs to date are NOT plug and play like a consumer off the shelf unit. It will take a grood deal of customization, some technical knowledge or willingness to learn. so if you are not a tinkerer type then it wont be for you. The closest thing I could compare it to would be 3d printers. Not easy, but truly awesome for someone with a passion for it.

(2) the only part of the system that is 'flimsy' would be the wheel mount. It has quite a bit of flex. its an easy fix but again if you dont know how to drill and cut 80/40 extrusion to fix this easily then again this will not be for you. (3) as far as the guy that 'snapped off the footplate' , I believe him, but I dont knwo how the hell he would have done that unless maybe he was standing on it for some reason.

(3) there is a direct gear drive version of these platforms coming out NOW and at that point I am confident this will dominate the market entirely,. The existing movement system does need dampers on the motors installed to smooth it to my personal liking, but again you have to know how to use a wrench or two and a drill to set this up

The other option would be to buy a system 3-4 times more expensive that literally will have almost zero support, these type of companies are notorious for being quickly out of business and then you are left having to learn to program etc. I hope people realize this., The DOF Reality community is quite large and very supportive. The more active members look at this as something we are ALL working to make great right along with the developers. The company ships a ton of these consistently for many years and I do not expect them to go anywhere, especially with the upcoming release

Lastly, Igor is a good guy and legendarily works hard to reply to all requests and questions immediately, at any time day or night. Considering he resides across the world is an almost opposite set of timezones its pretty awesome... SRS software fella in Canada is also cool as hell. Yet if someone is going on and on complaining as if this was supposed to be without a need for some basic technical knowledge or ability to turn a bolt here and there and kept "going karen" on them via email etc over and over, id see how anyone would blow them off. Also, even though Ukraine as of wroting this is dealing with a shitstorm he has moved to a contingency plan in the US. So if he DID delay in responding I would highly understand at this point.

If anyone here is interested in a comprehensive list of recommended and simple modifications and links where to acquire the various parts just let me know. I have a complete write up on it i've worked on

-semajodagled

I would be very interested in your list of mods. I've just ordered an h6 and would love to do some upgrades when I get it.