Ubisoft Removes The Crew From Players' Libraries

Ubisoft-Deletes-The-Crew-From-Libraries.jpg
Image: Ubisoft
A few weeks after switching off the game's servers, Ubisoft has now started removing The Crew from players libraries altogether - sparking more controversy.

When the announcement that The Crew's servers would be switched off on March 31 was made, it was at least with three months of lead time. Regardless, players were not happy with the decision - the game is a racing MMO after all, so it needed servers to be played. With official support ending, privately hosted servers seemed like a possibility to keep The Crew going for those who wanted to keep playing it.

Granted, the game did not see many players take it to the US-based open world map anymore, cracking the 100 player average mark for the last time all the way back in January 2019. Recently, the average was just over 20 players.

Obviously, there was not a big demand for the game anymore, but Ubisoft's latest course of action related to The Crew sparked more controversy among gamers: According to multiple reports, the publisher has started deleting the game from players' Ubisoft Connect libraries - apparently without warning. Expiring licenses for in-game content apparently also led to the decision.

Gamers Are Outraged​

Enquiring about the The Crew license removal, OverTake received the following reply from Ubisoft:

We announced on December 14, 2023 that after almost a decade of support, we would be decommissioning The Crew 1 on March 31, 2024. While we understand this may be disappointing for players, it was necessary due to server infrastructure and licensing constraints. You can read more about this here: https://www.ubisoft.com/en-us/game/the-crew/the-crew/news-updates/mOR3tviszkxfeQCUKxhOV.

While The Crew was not officially playable anymore anyway, it is the practice itself that enraged some. Reddit comments on the matter range from "With this move, Ubisoft seems to be begging for digital consumer protection legislation to be passed. In an ideal world, revoking a license like this should entitle the buyer to a refund." to "Delisting is one thing, but actively revoking licenses customers paid for? Nah, that's something else entirely. I'm hoping this is just a mistake on Ubisoft's part. If not, bye bye Ubisoft I guess."

As a result, some players are vocal about demanding a refund for something they bought. The root of the deletion of The Crew from players' accounts is the fact that for digital games especially, you do not buy a copy of the game as such, but rather a license to access it. This is also part of Ubisoft's Terms of Use and EULA (End User License Agreement), which state:

1.3 The Services and Content are licensed to you, not sold. This means we grant you a personal, limited, non-transferable and revocable right and license to use the Services and access the Content, for your entertainment, non-commercial use, subject to your compliance with these Terms.

"Stop Killing Games" Initiative​

Of course, player have to agree with these terms in order to play. Still, this does not make the deletion of games or making them unplayable via the shutdown of its often vital online functionality okay in the eyes of most. In fact, the announcement of the server shutdown led to the creation of the "Stop Killing Games" initiative by YouTuber Ross Scott, which lists options available for players to take action depending on the country they live in.

The initiative hopes to set a precedent via the The Crew case so that other publishers might stay away from similar practices. Just recently in early March, fans of the F1 series were irritated when it was announced that F1 22 would be removed from online stores only about a year and a half after its release. The game does remain playable, however.

What are your thoughts on the The Crew situation? Let us know on Twitter @OverTake_gg or in the comments below!
About author
Yannik Haustein
Lifelong motorsport enthusiast and sim racing aficionado, walking racing history encyclopedia.

Sim racing editor, streamer and one half of the SimRacing Buddies podcast (warning, German!).

Heel & Toe Gang 4 life :D

Comments

Unless you're going to read the EULA (which, on Steam at least you have to buy the game first to get to) and see if they can remove it from you in future (before you buy) then that's fine.

It's a principle thing though. What better way of "encouraging" people to upgrade than turn off their old games and make them unusable?

Imagine the hoo-ha if consoles did the same "Sorry, your Playstation 4 has now been discontinued and can no longer be used, please go here to buy a PS5"

Or, as someone else put it, you buy a car today, and in 10 years time someone takes the car away and leaves you with just the keys. Or, more accurately, takes the keys and leaves the car as an unusable shell.
 
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Never have been Ubishafted. Thought I had never really bought any Ubi games. But looking into it, I bought some Tom Clancy games on PC, but nothing from 2010 and on, except Il-2 Sturmovik (still a 2001 game though).

Played some more of their console releases, but never owned them. Nor a console after my OG XB was stolen.

So I will not miss owning any of their newish game releases.
 
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Or, as someone else put it, you buy a car today, and in 10 years time someone takes the car away and leaves you with just the keys. Or, more accurately, takes the keys and leaves the car as an unusable shell.
There is such thing, when you rent or lease a vehicle. But in that case you are presented with the terms before you get your keys. Which isn't the same with games... Again, I blame Steam.
 
The thing is that many of those "terms" have no legal relevance outside the USA and in some cases even violate applicable law in the countries they sell their games.
I get that, but then why does Steam sell you the game with what could be considered an unenforceable EULA in such countries?
 
If it's online only, and is 10 years old and has an average of 20 players per day I'm surprised they didn't ditch it long ago. It may be frustrating to some, but I don't think it's unreasonable.
And if you can't play it, why shouldn't they delete it from libraries? Just extra admin and space for nothing.
 
And to think I loved Ubisoft when F1 Racing Simulation appeared and got to know it on a car expo back in 1998...
 
The problem is not in the games, but in the user agreements. They almost do not take into account the rights of gamers. We talk about The Crew and Ubisoft, but no one talks about EA, and Need For Speed Hot Pursuit, as well as Burnout Paradise, which stopped working after EA released remasters. I just hope that this is the beginning of a big wave that will bring more rights to gamers.
 
It's always really surprising reading some comments like "rou should read the terms of use before buying". Most people have been aware of these terms since Steam's launch. Once you have read them, what do you do? Not playing video games? That's a good solution indeed. There are not a lot of racing games available on GOG so probably 100% of us have accepted Steam / Ubi / EA / Epic terms of use.

The first issue is that, as a customer, to get access to the video game market, you don't have any other choice than accepting these terms, GOG excepted but it is not a contender to the other plateforms. You are basically hostage in this situation.

The second issue is a question of ethics/ Some modders are working on an offline patch, with, from what they declared, Ubisoft's greenlight. So why Ubisoft is removing the game from their customers libraries? And, even if the modders do not have any official greenlight, why not letting them doing it? There is no point except if Ubisoft is afraid that the average 20 players of The Crew 1 can kill the sales of the 2 next games ; it doesn't make sense at all. These 20 average players may be at best a 5000 player base in the entire world (I assume the 20 players figures is a Steam one, ignoring Uplay direct users and consoles players, which would represent maybe 200 players a day and maybe a 50 000 player base ; which is still a little figure and not a danger for TC2 and TCMF). By dropping the game from customers' librairies, Ubisoft definitely cut any hope for their customers to keep on enjoying a product they have paid for.

A third point imo is a legal perspective. Providing an offline patch now, after having delisted the game, may seem an unnecessary cost, just for a "few" thousands of users. But what should be mandatory, and brought by laws into these terms of use, is the integration of this offline patch into the development phase of the game, before its launch, because in these agreements the possibilty to stop the online services in the future is already announced. As a publisher, as you forecast the end of this services, you should have to facilitate the use of the product after this end because you can do it, you are not unable to do it at all.

And I think a company like Steam should pressure Ubisoft to make this move, because having any game from any publisher disappearing on Steam is bad for both companies in terms of image. Obviously many had forgotten this issue, having most of thei library on Steam, thinking it was forever and Ubisoft just have shown it is not forever. EA did it before, but at least it didn't stopped the players to find other ways to keep on playing the games (recent example : Bad Company 2). It is really bad for business, except for GOG, which I generally is my option to buy, and not rent, a game (unfortunately, the few titles it shares with Steam are often much more expensive during Steam sales periods). I personnally decided to stay away from Ubisoft products and I'll stick to my decision ; there are 2 or 3 games which picked my interest but no ; and on sale I would may have gotten TC Motorfest; I'm rather thinking about getting FH4 which is currently quiet cheap on Steam.

Whatever you think about The Crew (and it is absolutely not replaced by The Crew 2, the first game looks and plays much better, the second one brings other things in exchange for the downgraded aspects), you should support all the complains about that situation, against Ubisoft. Because it will happen to the games you like, one day or another. If in your mind you seriously think that you don't care because a few thousands users feel spoiled, you really have a problem and need to use your imagination : just replace the game's title, The Crew, by your favorite game (even not online, because it uses the same terms of use). Like rfactor 2 and LMU, which could really happen in a few months with a MSG total failure. It's less probable currently, but as you may dislike both games, let's mention Assetto Corsa, BeamNG; Wreckfest...
 

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