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Log-in Problem for another member.

Discussion in 'Site Feedback & Support' started by Bradley Vanian, Nov 24, 2011.

  1. Bradley Vanian

    Bradley Vanian

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    Scott Søvik can't log-in. He has tried his email address and he has tried to use "Sovik" without the ø because I heard unusual characters have been removed from usernames.

    Why can't he log-in ?

    PS: He told me to make this forum to help him.
     
  2. Adam Eggbeer

    Adam Eggbeer

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    Try logging in with his email address.
     
  3. Senad Subasic

    Senad Subasic

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  4. Bradley Vanian

    Bradley Vanian

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    Adam, be best if you read my comment first before posting ;)
     
  5. Bram Hengeveld

    Bram Hengeveld
    Administrator Staff Premium

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    I don't understand. He tried his email address? Did he fill that in to retrieve his details? That should work, just tested it.

    His account has not changed and is still called: Scott Søvik
     
  6. Adam Eggbeer

    Adam Eggbeer

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    I did read it, and that statement obviously bypassed my brain. Apologies.
     
  7. Graham Simmons

    Graham Simmons

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    I had problems too.

    Then today, suddenly all 3 of my requests for a password arrived in my mail box at once and a prompt reply from the team to my last email asking for help to reset my password.

    Thanks guys for the service, much appreciated :)
     
  8. Bradley Vanian

    Bradley Vanian

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    Scott still can't log-in. He has tried to retreive his details many times and whenever he tries to reset his password, he is sent to a RD webpage saying "Your password could not be reset. Please try again".
     
  9. Ivo Simons

    Ivo Simons

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    Looks like its fixed? As i see he just posted. :)
     
  10. Bradley Vanian

    Bradley Vanian

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    Yes Ivo.