Anyone see this? CSL Direct Drive.

[Michael Krone]

Looks like that April Fools joke isnt so much a joke now? https://www.racedepartment.com/news/fanatec-reveal-new-csl-dd-wheelbase.34/

 

[manu68]

I didn't got any email from fanatec until now, and i have decided to contact the sales department directly.

As an already fanatec customer , i don't really appreciate how all of this have bern organised and communicated.
Fanatec should at least inform their customers about the entire procedure. How long will it be, who can really order or not the product ?

I don't care about getting the product tomorrow or for Christmas, but i will not wait months without information about when i should be able to order, just because i may then go for another option, fanatec or not

This is not a proper way to deal with people who already ordered in the past.

I may understand marketing , but creating a hype with nothing behind is not a good thing in my opinion. Information from Fanatec is poor and i am disapointed at the moment.

Just my opinion as a customer. Nothing to do with the fanatec product themselves, which are really great

 

[RasmusP]

I didn't got any email from fanatec until now, and i have decided to contact the sales department directly.

As an already fanatec customer , i don't really appreciate how all of this have bern organised and communicated.
Fanatec should at least inform their customers about the entire procedure. How long will it be, who can really order or not the product ?

I don't care about getting the product tomorrow or for Christmas, but i will not wait months without information about when i should be able to order, just because i may then go for another option, fanatec or not

This is not a proper way to deal with people who already ordered in the past.

I may understand marketing , but creating a hype with nothing behind is not a good thing in my opinion. Information from Fanatec is poor and i am disapointed at the moment.

Just my opinion as a customer. Nothing to do with the fanatec product themselves, which are really great

Fanatec tends to do a lot of hyping in general. I have the feeling that they are indeed super hyped about their own creations, so at least it's honest haha.

But sadly sometimes they get themselves into not so great situations and somehow aren't able to handle them properly.

So I totally agree with you!
It's just that I feel they are really hyped themselves about the csl DD, had some cool marketing idea and somehow screwed up.

I once had to write an email to ask where my replacement part would be, since it should've been shipped a week ago and I was promised it to arrive "super fast".

Turned out they simply forgot to send it...
But they apologized and I had the part 2 days later so it's all okay..

I guess their automated emails about the pre order just didn't go as planned too...

 

[AmazingReflex]

Have you tried just logging into the Fanatec shop and searching for CSL?

Mine came up as available to order and i hadn't received an email.

PS. I didn't order one. Just seeing if they were available.

 

[manu68]

I am log in, but nothing.
I will wait about a week for an answer from fanatec.
If they are not able to inform when it would be possible to place an order for a wheel base + wheel + shifter (once again i don't speak about the delivery but only ordering the products !), i will check if someone else will accept my 2000 €.

I would like to stay with fanatec, but if it is not possible to order, i would probably have to move on.

I stay confident. I should be able to place an order soon, and get the product in some months.

We are living in a strange world. Customer who don't care about the delivery time just can not order.

 

[AmazingReflex]

I just logged into my account and can see one for pre-order.

Did you sign up to the newsletter at https://newstandardd.fanatec.com/ and have you previously placed an order with them for something else?

If no to either then you might not be in the first round.

 

[BrightCandle]

Wave 2 has started just now.

 

[DomB_Fanatec]

I'm seeing a lot of reports of people thinking that the CSL DD is sold out because they're seeing the 'no longer available' message. This is not the case, it is still available, but you need to be correctly logged in to your account.

 

[EsxPaul]

I can see it once logged in. It's very strange that it wouldn't show as available to configure or order for @manu68

 

[manu68]

I tried again and it appears now !!
(But until now no direct news from fanatec.)

It says oct 19 2021, which would be no problem for me.

I am going to place my order.

Thanks for your help !!

 

[BrightCandle]

Yep I had issues. I had to relogin to get it to work for some reason. Worked after I did that however.

 

[dcully]

I cannot unselect the boost kit for some reason.
Annoying if they are forcing us to buy it, i wont be falling for it thats for sure.

 

[manu68]

It is indeed not a nice feeling.
We must not forget that we are talking about pre order !!!
Not being able to pre order should not happen !

Every customer ready to pay in avance 1000 € or much more money , and will wait many months for the delivery, should be considered with a big respect
That's not the feeling i personally have.

Of course i can live with that, and i like the fanatec products, but Fanatec should be in my opinion more careful about some aspects of the deal.

 

[LeeHetherington]

With preorder are they charging money up front or only later when it ships?

 

[Wilko Jones]

With preorder are they charging money up front or only later when it ships?

Money up front.

 

[Deleted member 197115]

Money up front.

Is it even legal to charge before shipping?

 

[manu68]

You also have to sign that it is not sure at all that the product will be delivered on time ( i don't have the exact formulation in memory)

This is the new marketing concept we have to accept, and that is not in the commercial videos

Order only if you are convinced (like me) that the wheel is great, and you absolutely don't care about the delivery schedule.

Just in case , i mention that i don't support the marketing method, but i ordered the wheel base with 8 Nm power supply, a MC laren wheel V2, and a shifter.
You see , i support fanatec products and ecosystem

 

[Wilko Jones]

Is it even legal to charge before shipping?

It can happen in the US. Shipping normally gets lumped in with taxes. Fanatec knows the item's mass, and I assume they have worked with their shipping partners long enough, that they can get a shipping quote off of how much mass they intend to ship. So they can simply say they want to send their theoretical item to, West Hell N.V. and Dhul would be able to give them a price on how much that would cost.

I assume that the same thing would happen elsewhere, minus the taxes added at the time of sale. But I don't know. I'm on the weird side of the blue marble.

 

[daveds3]

Ordered mine yesterday after receiving an email from Fanatec regarding the 2nd wave release.

I guess it will be a fair step up from the G29 I am currently using.

 

[dcully]

This is infuriating, there is no way to speak to someone on the fanatec site, all i get is a silly chatbot.
Simple question why cant i buy just the CSL DD in standrard form?
I do not want the boost kit yet its insisting on it when i try to order and no way to remove it.
What a dodgy way to run a business.

 

[daveds3]

Did not have that issue it was an optional extra.