In addition to my previous post (#22), I would like to say that I have had a few dealings with Fanatec recently as I pre-ordered the CSS SQ shifter, after some months waiting I received my shifter, but I was unable to configure it, no matter what I did.
I sent Fanatec an email which was none to complimentary, only to be asked if I had configured the shifter, to which I replied, "no" you can imagine my embarrassment when they replied that it had to be configured to the CSW base, after another email we discovered the issue was that the configuration guide had not been included with the product, not a big deal really, someone forgot to put one in the box at the manufacturing plant, which is in China I might add.
The Fanatec staffer I was dealing with couldn't apologise enough (3 times in 1 email actually) for the missing config guide, and provided me the PDF version link, problem solved. I found Fanatec support to be outstanding, and even though I was some what scathing in my email they were understanding of my attitude at the time.
I am extremely happy with my Fanatec CSW, GT2 & F1 rims, the addition of the CSS SQ shifter has taken my Sim-racing experience to a new level, and now that I have become even more familiar with the settings available on the rims, I have found that I am enjoying my Sim-racing even more as I have been able to configure the rims & FFB exactly to my liking and driving style.
One thing I would point out here is that CSW components are made in China under contract, and not in Germany by Fanatec, so it took them some time to get the manufacturing bugs sorted out, this doesn't distract from the fact that a small percentage of their products have had issues, but the CSW, like many new products, was prone to teething issues, which, as far as I know, have been sorted out, but this doesn't mean there wont be some products that fail from time to time, it happens to the best manufacturers on the planet, it's just the way it is I'm afraid, nothing is perfect.
I'm not a fanboy, I'm just impressed with the product and the after sales service Ive received, and I recommend their products, based on my experiences so far. For those that have had negative dealings with Fanatec, I'm sorry to hear it & I hope that you are able to resolve the issue to your advantage, but local warranty laws are a major problem in some countries and don't always favour the consumer when dealing with international products that fail to perform to expectations.
Cheers