Mmmmm... sorry to say it mate but I'm at a bit of a loss as to the problem.
Best thing I can suggest would be to submit a support ticket with Sector 3 and see what they can do for you?
Sorry mate, technical side of things isn't my strong suit I'm afraid..
Please do let us know when you get it sorted and post how you solved it in case others have the same issue and are searching for a solution,
Cheers,
Paul