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PROBLEM WITH PURCHASE

Discussion in 'RaceRoom Racing Experience' started by Emilio, Dec 26, 2014.

  1. Hello there! I've just bought a bunch of contents from the store but for some reason there's a miscalculation in the total.

    See screenshot here.

    problem.jpg

    The total package of the content I bought sums 2132 vrp
    My wallet was 7500
    7500 - 2132 = 5368
    My current wallet shows 4369.
    I've submitted a ticket.
    Could you come back to me when you get a chance? Thank you!

    EDIT: Didn't realize I was writing the thread subject in full caps. Sorry! Didn't mean to!
     
    Last edited: Dec 26, 2014
  2. sry only explanati on is you did not have 7500 in ur wallet. ive done it myself its nothing 2 be ashamed of.
     
  3. I think I'm still able to read black on white ;) 2014-12-26 16.59.27.png
     
    • Agree Agree x 2
  4. Marcus Jaeger

    Marcus Jaeger
    Sector3 Studios

    Hi Emilio, I checked and it seems the system billed you for twice for the DTM 1992 pack. I have forwarded your report to a developer who can investigate the issue and reverse the duplicate transaction.

    Most of the team is on holiday, so it may take some time. But if you are in a hurry to recover the vRP I may be able to provide an alternate solution via your helpdesk ticket.
     
    • Like Like x 3
  5. Marcus thank you so muh for your kind reply (I got also your email). It's really no rush. I understand the Holidays and I've no problem waiting. Actually thank you for having had the courtesy and time to answer back in such short time!
    I know you got my ticket and that the issue will be address soon, so again, no problem!
    ...Besides, I still have 4k+ vrp to largely satisfy my "appetite"! :thumbsup:Thanks again and Happy Holidays!!
     
    • Like Like x 1
  6. I double checked my last transactions, and they were correct, but obviously people may want to review recent purchases.