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Not getting alert notifications for downloads

Discussion in 'Site Feedback & Support' started by Dave_6, Oct 13, 2017.

  1. Dave_6

    Dave_6
    Premium

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    For some reason this week I have stopped getting an alert for when a watched mod/download gets updated. Has this happened to anyone else?
     
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    • Agree Agree x 1
  2. Uppi93

    Uppi93
    Premium

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    same here
     
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  3. Rupe Wilson

    Rupe Wilson
    rFactor Senior Club Manager Staff Premium

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    Last edited: Oct 13, 2017
  4. Jebus

    Jebus

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    Yeah same here.
     
    • Like Like x 3
  5. João Tuning

    João Tuning

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    Same here.
     
    • Like Like x 2
  6. asehauDLM

    asehauDLM

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    Same for me, no alerts and also no emails anymore.
     
    • Like Like x 1
  7. Rupe Wilson

    Rupe Wilson
    rFactor Senior Club Manager Staff Premium

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    thanks for letting us know guys :thumbsup:
    It is noted, and im sure one of the tech guys will look at it asap
     
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  8. Neilski

    Neilski
    Staff Premium

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    This was turned off due to issues with the notification system. @Dave Stephenson is working on fixing it but no timescale yet I'm afraid.
     
    • Like Like x 6
  9. Jebus

    Jebus

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    Thanks for the answer. Take your time.
     
  10. Punk Potato

    Punk Potato

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    Same here since the beginning of the month, hopefully it'll get fixed soon. Sucks that I had to be informed from the post here, and my support ticket is left unanswered.
     
    • Like Like x 1
  11. Bram Hengeveld

    Bram Hengeveld
    Administrator Staff Premium

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    What kind of support ticket do you mean?
     
  12. Punk Potato

    Punk Potato

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    On the bottom of the site, there is a "Contact Us" button, which I assume is for various issues/problems/requests, as you require a subject, and a message included. Sorry if I used an incorrect word to name it "support ticket". Good to know you are working on a fix though :)
     
  13. Bram Hengeveld

    Bram Hengeveld
    Administrator Staff Premium

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    When did you send a message there as I haven't seen one about this subject in our mailbox.
     
  14. Punk Potato

    Punk Potato

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    Probably ~2-3 weeks ago :)
     
  15. Bram Hengeveld

    Bram Hengeveld
    Administrator Staff Premium

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    I will have a look. Was there anything specific in it that needs addressing?
     
  16. João Tuning

    João Tuning

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    @Bram Hengeveld , haven't you figure it out yet? I really miss my alert notification :)