• Goodbye Dan Gurney, and thanks for the memories...
  1. This site uses cookies. By continuing to use this site, you are agreeing to our use of cookies. Learn More.
  2. Follow RaceDepartment also on Twitter, Facebook, Instagram, Twitch, Steam and / or YouTube.

Not getting alert notifications for downloads

Discussion in 'Site Feedback & Support' started by Dave_6, Oct 13, 2017.

  1. Dave_6

    Dave_6
    Premium

    Messages:
    336
    Ratings:
    +126
    For some reason this week I have stopped getting an alert for when a watched mod/download gets updated. Has this happened to anyone else?
     
    • Like Like x 2
    • Agree Agree x 1
  2. Uppi93

    Uppi93
    Premium

    Messages:
    2
    Ratings:
    +2
    same here
     
    • Like Like x 2
  3. Rupe Wilson

    Rupe Wilson
    rFactor Senior Club Manager Staff Premium

    Messages:
    16,841
    Ratings:
    +6,935
    Last edited: Oct 13, 2017
  4. Jebus

    Jebus

    Messages:
    1,137
    Ratings:
    +512
    Yeah same here.
     
    • Like Like x 3
  5. João Tuning

    João Tuning

    Messages:
    35
    Ratings:
    +6
    Same here.
     
    • Like Like x 2
  6. asehauDLM

    asehauDLM

    Messages:
    97
    Ratings:
    +32
    Same for me, no alerts and also no emails anymore.
     
    • Like Like x 1
  7. Rupe Wilson

    Rupe Wilson
    rFactor Senior Club Manager Staff Premium

    Messages:
    16,841
    Ratings:
    +6,935
    thanks for letting us know guys :thumbsup:
    It is noted, and im sure one of the tech guys will look at it asap
     
    • Like Like x 7
  8. Neilski

    Neilski
    Staff Premium

    Messages:
    776
    Ratings:
    +288
    This was turned off due to issues with the notification system. @Dave Stephenson is working on fixing it but no timescale yet I'm afraid.
     
    • Like Like x 6
  9. Jebus

    Jebus

    Messages:
    1,137
    Ratings:
    +512
    Thanks for the answer. Take your time.
     
  10. Punk Potato

    Punk Potato

    Messages:
    24
    Ratings:
    +31
    Same here since the beginning of the month, hopefully it'll get fixed soon. Sucks that I had to be informed from the post here, and my support ticket is left unanswered.
     
    • Like Like x 1
  11. Bram Hengeveld

    Bram Hengeveld
    Administrator Staff Premium

    Messages:
    42,974
    Ratings:
    +16,721
    What kind of support ticket do you mean?
     
  12. Punk Potato

    Punk Potato

    Messages:
    24
    Ratings:
    +31
    On the bottom of the site, there is a "Contact Us" button, which I assume is for various issues/problems/requests, as you require a subject, and a message included. Sorry if I used an incorrect word to name it "support ticket". Good to know you are working on a fix though :)
     
  13. Bram Hengeveld

    Bram Hengeveld
    Administrator Staff Premium

    Messages:
    42,974
    Ratings:
    +16,721
    When did you send a message there as I haven't seen one about this subject in our mailbox.
     
  14. Punk Potato

    Punk Potato

    Messages:
    24
    Ratings:
    +31
    Probably ~2-3 weeks ago :)
     
  15. Bram Hengeveld

    Bram Hengeveld
    Administrator Staff Premium

    Messages:
    42,974
    Ratings:
    +16,721
    I will have a look. Was there anything specific in it that needs addressing?
     
  16. João Tuning

    João Tuning

    Messages:
    35
    Ratings:
    +6
    @Bram Hengeveld , haven't you figure it out yet? I really miss my alert notification :)
     
  17. leon_90

    leon_90

    Messages:
    263
    Ratings:
    +135
    Still missing lads
     
    • Agree Agree x 3