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Current Major Issues in RaceRoom

Discussion in 'RaceRoom Racing Experience' started by Sonat Ozturk, Jun 4, 2015.

  1. Sonat Ozturk

    Sonat Ozturk
    Sector3 Studios

    Messages:
    214
    Ratings:
    +319
    Hi all,

    There are a lot of questions regarding current problems we're having so I'll just go through them here briefly explaining what they are.

    Error 13: This occurs due to failed encryption during communication between game and system backend. The encryption fail occurs due to having too many Multiplayer servers (currently over 280). As a temporary solution we stopped most of our own servers. We also have a fix in the works we hope to share with you today.

    Error 500/504: These occur when there's a timeout between game and backend. However the reason for seeing these currently are due to a memory leak that hogs the memory on the backend servers which makes them unreachable. While we are trying to catch the leak and fix it, we are restarting the servers every now and then to avoid players getting it.

    Dedicated server not available under tools on Steam: This should no longer be the case as of this morning. Everyone who has RaceRoom Racing Experience installed should see RaceRoom Dedicated Server under tools in Steam Library. If not you can still manually grab it by typing steam://install/354060 on Steam command line or windows explorer or here https://steamdb.info/app/354060/


    Strange problems at race start in MP: We are still investigating but majority of the problems seem to occur when player in position 1 either disconnects or gets kicked out by not pressing ready during the 60 seconds of garage phase. We are looking into these issues but as a quick workaround we might disable the garage phase altogether.

    Some issues might also be linked with rolling start on race session. Hosts might want to stick to standing race start for now while we're investigating the issue.

    We are planning on preparing a hotfix patch to go live today for the issues mentioned above. Again, sorry for these issues creeping up on you in the game and a sincere thank you for your understanding and patience.
     
    Last edited: Jun 4, 2015
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  2. Chris Sercombe

    Chris Sercombe

    Messages:
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    No problem, thx for keeping us in the loop.
     
  3. John Addison

    John Addison
    Premium

    Messages:
    191
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    +71
    How do you put fuel in the car? I see the setup page but hell if I can find the fuel setting?
     
  4. 4 8 15 16 23 42 108

    4 8 15 16 23 42 108
    Only the 5th-most famous race driver from Kerpen Premium

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    Not implemented yet.
     
  5. Lorenzo Bonder

    Lorenzo Bonder
    RD's Two Wheeled Driving Specialist Staff

    Messages:
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    @Sonat Ozturk

    Hey Sonat, I'd like to report one more thing. It shouldn't be a big issue or could be more on my end.

    Whenever I'm opening the settings menu in the DTM 2014 Experience and going into the Controller Profile menu to check which profile I'm using while playing, the game crashes and I'll have to restart it. That's happening all the time. I don't know if that happened on other users PCs but just stating a case here. If it is only mine, I'll start on a workaround.

    Cheers.
     
  6. John Addison

    John Addison
    Premium

    Messages:
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    +71
    Does anyone know how to buy the American track pack. It wont work from in game store and Steam......I hate sooo much doesn't have it listed??
     
  7. Sonat Ozturk

    Sonat Ozturk
    Sector3 Studios

    Messages:
    214
    Ratings:
    +319
    Hi,
    Thanks for letting me know. Are you getting actual crash dumps? If so can you send them to us via heldpesk http://support.raceroomracingexperience.com/
     
  8. Sonat Ozturk

    Sonat Ozturk
    Sector3 Studios

    Messages:
    214
    Ratings:
    +319
    Hi,
    What do you mean when you say it won't work from in game store? Are you getting errors?

    You can also login to the portal using your preferred browser. http://game.raceroom.com/store/pack/american-track-pack
     
  9. John Addison

    John Addison
    Premium

    Messages:
    191
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    +71
    Thank you that did it. It just wasnt connecting from the store site within the game. But your linked did the trick thanks.
     
  10. Jim Liak

    Jim Liak

    Messages:
    506
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    +270
    • When using 0.7X field of view, i get to far ahead of some cars (some times even inside the engine!!! ).
    • When i choose to show virtual hands, the wheel doesn't turn all the way (immersion killer)
     
  11. Majuh

    Majuh

    Messages:
    353
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    +95
  12. Jim Liak

    Jim Liak

    Messages:
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    I know. No luck.
     
  13. Serj

    Serj

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    I tested dtm 2013 cars and noticed that the car for now has diferent behaviour and slower. Is it something in a physics rebuild?
     
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  14. Serj

    Serj

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    after a small update, cant start the game, error 2104
     
  15. AndyG1

    AndyG1

    Messages:
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    One very major problem (and it's the same with AC and PC) - now RRE has a Dedicated Server.....but it doesn't produce a Results file. So for places who have run large customer base online Leagues like Race2Play - they can't run RRE as they need that results file. Very frustrating.
     
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  16. Blair Hall

    Blair Hall
    Premium

    Messages:
    22
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    Delete
     
    Last edited: Jun 10, 2015
  17. Luis Villalba

    Luis Villalba

    Messages:
    43
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    +10
    I have trouble connecting to servers is checked, this very dull and every time you want to enter all data calls me again, in the other games directly entered .In R.Room not know if you can run, I want to buy new cars and do not if you do not know that you'll leave.
     
  18. Azfalt Raser

    Azfalt Raser
    DC

    Messages:
    470
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    +196
    I'm wondering the same thing, I am 2 seconds slower now in the 2013 DTM cars. I can't even get close to my own leaderboard time (Spielberg, Audi, get real).
     
    • Agree Agree x 2
  19. Keith Dixon

    Keith Dixon

    Messages:
    249
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    +151
    I've been unable to run this game all night due to error 500, are we going to see a permanant fix for this at some stage?
     
  20. Kurupt CDN

    Kurupt CDN
    Touring car fanatic Premium

    Messages:
    1,435
    Ratings:
    +955
    For the past few months when I start a session and the car is in the pits at a stand still my wheel slowly starts flopping to one side than the other than picks up speed and oscillates pretty quickly lock to lock. When I start to drive and hold the wheel lightly with my figure tips I can feel a slight force pushing it to the left or right when driving in a straight line and the wheel is centered.
    thrustmaster tx 75/100/100/0/0
    Stock settings ingame
    deleted profiles and created a new one every build, unplugged, reset etc.
    only game that causes this issue on my wheel
    performance on many of the newer released tracks have massive frame drops through out. I have to run a combo of low med settings just to get a smooth game play.
    17 2600 16 gb gtx 970 ssc