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Activate problem - No response from Reiza :(

Discussion in 'Stock Car Extreme' started by jonrarit, Dec 3, 2014.

  1. I have two machines with two licenced copies of GSC 2013 installed however I am now getting a "fingerprint" error on one saying I have to activate it again but it will not accept the original licence key.

    I have emailed "sales@reizastudios.com" 3 times now but have had no reply

    Help anyone please?

    Jonathan
     
  2. Nox

    Nox
    Staff Premium Member

  3. Thanks Andrew but I've tried sending to both sales & support to no avail. I've just resent again (4th) time to support ...... would you be kind enough to please give them a nudge for me?

    thanks

    jonathan
     
  4. Renato Simioni

    Renato Simioni
    Reiza Studios

    Hello Jonathan,

    Our support response time should be in 48h maximum. If you still havent got a reply, please send us a PM here with your purchase details so we can look into it for you.
     
    • Like Like x 2
  5. Will someone at Reiza PLEASE HELP me with this. I've now sent 2 private messages, 5 emails and forums posts but am getting no help. Please do not let your wonderful sim down with poor customer service.

    I am still getting a "fingerprint mismatch" and "invalid activation code" I've tried a clean install to no avail so I either need a new activation code or someway of "wiping" the old licence check.

    Come on guys, please get your act together and help out this sim-less racer

    Jonathan
     
  6. Renato Simioni

    Renato Simioni
    Reiza Studios

    Hi Jon, check your PMs please
     
  7. Many thanks to Renato ...... problem all sorted now and back to just loving GSC :)))

    jonathan
     
  8. Connor Caple

    Connor Caple
    Slowest Racer in Town...

    This 'activation' system is the only reason I have not bought GSCE. I have seen far too many posts on this forum from people having this issue, even for existing, working installs.

    I know that companies need some DRM to protect their product, but when it does not operate correctly it just loses sales.
     
    • Like Like x 1
  9. Nox

    Nox
    Staff Premium Member

    Well, it'll be on Steam soon so problem solved :)
     
  10. Connor Caple

    Connor Caple
    Slowest Racer in Town...

    If they remove their own DRM - which is not always the case with Steam games. That's why some of them have a warning about additional DRM systems.
     
  11. Nox

    Nox
    Staff Premium Member

    Well to be fair, I just went and checked the forum and in 6 pages I only saw 3 threads about the issue; it's a small percentage of users who have the issue.
     
    • Agree Agree x 2
  12. William Wester

    William Wester
    Premium Member

    I agree with Andrew, I believe the percentage of those of us that haven't had a license activation problem FAR exceed those that have.

    Not buying GSCE because of a few reported activation issue's is like refusing to purchase a car as some have reported getting flat tires :D
     
    • Like Like x 2
    • Winner Winner x 1
  13. Quas

    Quas
    Staff Premium Member

    I'd rather walk to Brazil for a good sim than have a crappy one delivered by a Playboy bunny on a golden plate :p.
    Never had any problem with activating anything from Reiza either.
     
    • Agree Agree x 2
  14. Kurupt CDN

    Kurupt CDN
    Touring car fanatic Premium Member

    There's not a game on the market that a few People have not reported a install/startup issue.
    And being one of the best racing sims on market for the price, quality and physics it's worth the $25 risk, hopefully your not the 4th :)
     
    • Agree Agree x 1
  15. I just purchased the sim. My activation code does not work. I emailed support, so I'll be waiting for a reply. Sucks that I may have to wait days to play a game I just purchased. Question....Could it be that I uninstalled the lite version and installed the version from the link from the purchase email received from Reiza before activating? Any help would be appreciated.

    Thanks
    Steve
     
  16. Renato Simioni

    Renato Simioni
    Reiza Studios

    Thanks Jan - check PM please Steve
     
  17. Jan,
    I sent an email to that account before I posted here. I only commented because I've read in several places that sometimes a response is slow to come. If you were just being helpful; then thanks much. If you weren't.....

    Fortunately Reiza has responded here. So I'm very happy about that. I'm confident this issue will be resolved soon.
    Steve
     
  18. Of course I was being helpful. :)
    I tagged them with a "@", which meant they got an alert on their profile pointing them to thread where the tag appeared - it's a Racedepartment function available to all users.
     
    • Like Like x 2
  19. That's pretty cool. Thanks much for the helping hand!:thumbsup:

    Steve