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Unable to Login

Discussion in 'Bob's Track Builder' started by Scott Vincent, Jul 16, 2016.

  1. Scott Vincent

    Scott Vincent

    Messages:
    28
    Ratings:
    +8
    Hi Everyone,

    I have recently got back into BTB and creating tracks.

    I can login to the details page, although when I try to redownload the Evo package, it asks for my login details again. I type them in and the login and password boxes become empty... I try again and nothing happens... Im not sure why I can login to my details page but not anything else and where I can get my licence renewal..?

    Is anyone able to help me?

    Thanks,
    Scott.
     
  2. ebrich

    ebrich
    Premium

    Messages:
    422
    Ratings:
    +76
    Log in page - select Log In button. This takes you to Your Details page. Don't do anything on this page. Right on the menu bar after Help, should be your username - mouse over on this and select Licence.
     
  3. Scott Vincent

    Scott Vincent

    Messages:
    28
    Ratings:
    +8
    Hi Ebrich,

    Thanks for the reply, although when I login and hover over my username like you said there is no select licence.... Although I have proof for a comfirmation email that I have bought the licence.

    I have emailed BTB suupport email, although still no reply.

    Thanks,
    Scott.