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Unable to log in to racedepartment.com/leagues

Discussion in 'Site Feedback & Support' started by Sander van Schaik, Jun 3, 2011.

  1. Sander van Schaik

    Sander van Schaik

    Messages:
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    Ratings:
    +30
    Hey guys,

    I've been licensed and I'm able to access the rules&passwords section of the forum, I'm not yet able to access the Leagues section though. This is quite an urgent problem seeing as I am subbing in for team Rare P1 tomorrow and I'm not yet added to their driver line-up. :tongue:

    The log in doesnt work with either my full name + password or my previous forum username + password. So am I doing something wrong or has an option in my account been left unchecked?

    Thanks in advance,

    Sander
     
  2. Ivo Simons

    Ivo Simons

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    Can you try again please.
     
  3. Sander van Schaik

    Sander van Schaik

    Messages:
    61
    Ratings:
    +30
    Hi Ivo,

    Still not working. Maybe it's worth mentioning I haven't received a password yet for GPCOS? Searching for similar problems led me to a comment that users are given a randomly generated password for first log in?

    Error message is the following:

    ERROR
    Could not log you in. Possible cause: Username incorrect in system, Password incorrect or both of them.

    Go back and try again. If you lost your password, you can send it to your e-mail address by clicking here and submit your e-mail address.
     
  4. Ivo Simons

    Ivo Simons

    Messages:
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    I added you to the RARE team so thats oke for now.
    You tried the passmailer btw?
     
  5. Dave Stephenson

    Dave Stephenson
    Technical Administrator Staff Premium

    Messages:
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    To retrieve the randomly generated password you will need to use the lost password link Sander.

    I've double checked the GPCOS driver database and you are in there and your email matches your forum account so doing the lost password email retrieval should get you in :)

    Give me a shout if you get any trouble with it.
     
  6. Sander van Schaik

    Sander van Schaik

    Messages:
    61
    Ratings:
    +30
    Yay its working! :D Thanks for the help!
     
  7. Dave Stephenson

    Dave Stephenson
    Technical Administrator Staff Premium

    Messages:
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    Ratings:
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    great stuff Sander. enjoy the race, should be epic :)