(I've also posted this question on the Porsche 911 Wheel Club forum, just in the hope that someone from Fanatec reads it and replies.)
Another example of Fanatec's disorganized business model:
I ordered a CSP Tuning Kit yesterday. After placing the order I immediately received a confirming email from PayPal that the order had been processed by them, meaning that the financial transaction between Fanatec and me had been processed.
Every Internet vendor I order from then replies immediately with an automated email that they have received the order (and payment), with a summary of what was ordered. They usually don't include a shipping date, which is fine because it's often difficult to specify when an order will ship. But, at least you've been made aware that the company has your order information and will be processing it.
This is the second order I've made with Fanatec over the past few months. I did not receive an automated, confirming email from them for the earlier order, either.
Why is this standard business practice so easy for other vendors but so seemingly difficult for Fanatec? This is not a technical support issue, which often cannot be solved right away. This is a basic service to the customer, who has just given them their money. Is it so much to expect a simple, automated acknowledgement email?
Another example of Fanatec's disorganized business model:
I ordered a CSP Tuning Kit yesterday. After placing the order I immediately received a confirming email from PayPal that the order had been processed by them, meaning that the financial transaction between Fanatec and me had been processed.
Every Internet vendor I order from then replies immediately with an automated email that they have received the order (and payment), with a summary of what was ordered. They usually don't include a shipping date, which is fine because it's often difficult to specify when an order will ship. But, at least you've been made aware that the company has your order information and will be processing it.
This is the second order I've made with Fanatec over the past few months. I did not receive an automated, confirming email from them for the earlier order, either.
Why is this standard business practice so easy for other vendors but so seemingly difficult for Fanatec? This is not a technical support issue, which often cannot be solved right away. This is a basic service to the customer, who has just given them their money. Is it so much to expect a simple, automated acknowledgement email?
