Thrustmaster TS-PC Issues

Discussion in 'Sim Racing Hardware' started by Warren Dawes, Dec 1, 2018.

  1. Warren Dawes

    Warren Dawes
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    I'm hoping someone can help me.
    I recently purchased a Thrustmaster TS-PC to replace my trusty G27. Unfortunately, it's turning into a frustrating experience.
    When I first installed it, all went well and it was detected and calibrated as expected. I tested a few buttons and FFB's and all looked good. I then tried to use it in AC but while assigning the axes and buttons, it suddenly started calibrating again. I hopped out of AC, and disconnected and reconnected the wheel to my PC. After about 5 mins, it switched off, switched on again and calibrated again, without me touching it. After checking all connections, it just kept disconnecting and reconnecting.
    So, I installed it to my other PC. Same problem, continually disconnecting all on it's own.

    After contacting the distributor, we arranged for the unit to be returned. The distributor raised an RMA with Thrustmaster, who requested that the distributor test the unit. After testing, the distributor claimed it was working ok, and sent it back to me.

    I've now received it back, and now things have gotten worse. I can't get any life out of it at all.
    The wheel isn't detected after installing the driver. It is not detected in the Control Panel or the Firmware Updater. I've tried installing it to three different PC's (Win 7, Win 8.2, Win 10) but still it shows no sign of life. The power light never lights up at any time.
    I've tried numerous actions, different power points, different USB slots, I've tried with newer and older driver software. Tried an alternate USB cable. Tried disconnecting / re-connecting the wheel to the base unit. Even tried the Thrustmaster FAQ option to wake up the wheel / update the firmware by holding the buttons 11 and 12 while connecting the USB.
    Nothing I do gets it to show any signs of life.

    My dilemma: The Distributor says he tested it as ok, for me it seems dead.

    Has anyone here had similar experiences and can suggest what I might be doing wrong?
     
  2. callumjtc

    callumjtc

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    Possibly video your testing comprehensively and show it to the distributer? Certainly seems like a faulty unit.
     
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  3. Vranq

    Vranq

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    Never expect help from a distributor. Send faulty items back and order new ones.
     
  4. Denis Betty

    Denis Betty
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    Sorry to hear about this Warren. I can't offer any help, I'm afraid. I like the idea of videoing the fault, before sending it back. I'd maybe send a copy to TM support too. It sounds like a clear case of faulty from new. TM will want the issue sorted, you would think.

    I really hope you get this sorted quickly.
    PS. I have a TS-PC and I'm very happy with it.
     
  5. Paul Bennett

    Paul Bennett
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    Warren, TX owner here no issues but have post's of similar. Seems to be the power cable not fitting tight into the unit or the USB brake out cable faulty.
     
  6. Warren Dawes

    Warren Dawes
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    I had considered making a video, but there isn't much to video. it just sits there doing nothing. I suppose it could prove what I have tried, but I've explained all of that.
    I have sent a new reply to the distributor listing everything I tried. Surely that should be sufficient.

    I also considered this. I tried using a different USB cable without results. The power cable attachment to the base unit does seem a bit insecure by design, but I have pushed it in while testing, jiggled it a bit to see if it might connect, but no luck.

    "Never expect help from a distributor. Send faulty items back and order new ones."
    In this case the distributor I'm dealing with is actually the retail sales outlet for the wheels.

    If necessary, I will take the unit to the distributor personally, but it's a 6 hour drive each way.
     
    Last edited: Dec 1, 2018
  7. Warren Dawes

    Warren Dawes
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    Time for an update regarding this issue:

    I took the wheel to a local independent Computer Sales / Service Centre, explained the background, and asked them to test the wheel on their PC.
    After testing, they advised me that they had the same results as me ie. The wheel is not detected and they declared it faulty (either power supply or power card inside the base unit). I requested a written report from them, which I duly supplied back to the Australian Sales / Distributor. I also asked if there was anything else I could try.
    After two days ( for the Sales / Distributor to contact Thrustmaster) I have now been advised as follows:

    "Thrustmaster has not given me the approval to replace this unit due to the tests performed in our office. If you would like we can do some more intensive testing on this unit again at our HQ. This is a very strange scenario as we had a team member drive around on Assetto Corsa with the wheel for roughly 30 mins.

    Let me know if you'd like to send this back for further testing."

    Well, now I'm getting a sign of Thrustmaster's view of customer service. I'm most reluctant to just send the unit back again for further testing, without seeing these tests for myself. This will involve a 6 hour drive each way to the Sales / Distributor, and probably overnight accommodation. My AUS$800 wheel has already cost me additional expenses for the first return, plus independent testing locally, and now I'm faced with considerably more expenses for a wheel I've not been able to use in the month since purchase.

    To say that I'm unimpressed with Thrustmaster is an understatement. :mad:
    It looks highly likely that I'll be making a claim through our Australian Consumer Protection laws.
     
  8. wajdi

    wajdi
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    I had this issue the first time when I purchased it with assetto corsa. It had no life at all, but after that it worked perfectly. I really don’t remember what I have done to resolve this issue but try to deinstall the firmware and the drivers and every thing related to the steering THEN disconnect the steering wheel from the PC then restart the PC and install the firmware and driver and UPDATE it via Thrustmaster update application....... for me it worked.
     
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  9. Jason Mullin

    Jason Mullin
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    I hate hearing stuff like this just replace the damn wheel Thrustmaster.
    I don't pretend to know your financial situation Warren but I know my sim toys took a considerable amount of time to gather, I am not a rich man. If something were to happen to my Fanatec within the warranty period I would expect them to have my back.
    I'm sorry you're going through this, Thrustmaster step up! Take care of this customer!
     
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  10. Warren Dawes

    Warren Dawes
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    Thanks for the suggestion.
    Unfortunately, I have already done all of this, at least twice. I also freshly installed the software / firmware on two separate PC's, and so did the independent Computer Sales / Service Centre. I can't update the firmware because the wheel isn't detected in the software.
    The only suggestions I got from Thrustmaster was "were you using a USB Hub (which I wasn't), and were you or the independent tester using an extension cord" :rolleyes: , before they seem to have wiped me.
     
    Last edited: Dec 8, 2018 at 07:59
  11. Martin Fiala

    Martin Fiala
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    Have you tried a different USB port and/or different PC, just to take your PC out of the equation? That would be one of the first things I'd try, especially if the distributor says it works OK for them.
     
  12. Warren Dawes

    Warren Dawes
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    I have already covered most of this earlier, but to summarise:
    Yep, I've tried it on three separate PC's myself, and taken it to an independent Computer Sales / Service Centre who tried to get it working on their PC (without success).
    I've tried every USB port on my PC's, that's about 8 different USB outlets.

    Anyway, I've now sent it back again to the Distributor for more detailed testing.
     
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  13. Martin Fiala

    Martin Fiala
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    (I was specifically looking for it, and I still didn't see it. Sorry.)
     
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