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Slow Download Speed

Discussion in 'Site Feedback & Support' started by Cheesenium, Jan 2, 2016.

  1. Cheesenium

    Cheesenium

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    Hello, I had been having slow download issues from Race Department for quite a while now. Are there any solution to improve the download speed? Downloading a less than 100MB file shouldnt take over 2 hours.

    I even bought Premium thinking that it would resolve this issue but it seemed like the download speed is still extremely slow.

    Any help would be appreciated.
     
    • Agree Agree x 1
  2. Benutzername

    Benutzername
    I breathe a lot. I guess i just really like air.

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    Seems to be an individual problem, maybe a local thing.
    I am currently refreshing some mods on my computer and everything is normal, like a whole mod in half a minute.

    Dont know where your problem is
     
  3. Dave Stephenson

    Dave Stephenson
    RaceDepartment Technical Administrator Staff Premium

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    There's nothing specific that should make them slower for you. Once data leaves our server there's nothing I can do to control it unfortunately. Our server is EU based and data will make a lot of hops to get to you. I wish I could give you a more direct solution but I'm not sure I can atm.

    Thanks for your premium purchase and if it's an issue for you that you purchased it expecting to get something that you haven't please drop me a PM and we'll of course sort that out for you.
     
    • Love Love x 2
    • Like Like x 1
  4. Punknoodle

    Punknoodle

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    Hi, just stumbled upon this post in my search for answers too - I'm in Australia, have Fibre to the Home internet and my download speeds from RD are very, very slow and can even drop out or be corrupt when they arrive. Really frustrating trying to download a circuit for an upcoming online race but failing for the seventh time.

    Pretty sure it isn't my ISP or home network as Steam will happily download at over 10Mb/s..
     
    • Like Like x 1
  5. mister dog

    mister dog

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    Add me to the list, before when i downloaded from RD it was pretty fast, but now 1MB takes about 7 seconds.

    I'm based in Spain by the way.
     
  6. ocana

    ocana

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    +1. Downloading from Brazil and the DL speeds are surprisingly low for the connection I have, all in all. Maybe some alternate download link, maybe giving a torrent option?
     
  7. quicksilver384

    quicksilver384
    Roaring Pipes Maniacs | #85 Premium

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    One of the problems with torrents are that although not all torrents are illegal and some people do use them for 100% legal reasons, some countries have torrent sites blocked (The UK does so I assume others do too)

    Also I just ran a test from the UK connecting to a Brazilian VPN server and downloaded a 119MB file in around 7 Minutes.
     
  8. Th3_L3g3nd

    Th3_L3g3nd

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    Hi guys,
    for the last few days the download speeds on the site are kind of slow. They`re mostly between 200 and 350 KB/s. I'm not sure if I have missed something related to the servers or the site in general. Can anyone tell me whats going on?
    Thanks in advance!

    -L3g3nd
     
  9. Neilski

    Neilski
    Staff Premium

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    No recent complaints that I'm aware of and things are downloading at full wire speed for me (~ 70 Mb/s).
     
  10. Th3_L3g3nd

    Th3_L3g3nd

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    That's weird... I don't think the issue is my provider because I just downloaded NVIDIA graphics drivers which worked fine and also Steam and co has no issues. The interesting thing on the other hand is that when I have let's say 5 downloads from RD at the same time they all download with speeds between 100 and 150 KB/s which together obviously is higher than downloading s single one with 200 to 350. I already tried fixing registry issues and deleting browser cache but without success. Also trying to download via Edge browser was no solution either.
     
  11. Neilski

    Neilski
    Staff Premium

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    Well there have certainly been no changes at our end so all I can guess is that there's some sort of (hopefully transient) issue on one of the hops between your ISP and our host.
    Not that I truly expect to learn a great deal from it, it wouldn't hurt to see the output of traceroute (tracert.exe) from your machine to www.racedepartment.com. Oh and out of curiosity, what's your normal download speed?
     
  12. Th3_L3g3nd

    Th3_L3g3nd

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    Yeah no problem, could have added it in the first place since I'm working as an IT specialist but whatever :D
    I'll send you the result as a PN...
    Since I'm living in a small village in Germany my Internet speed in general is pretty trash but it normally should be at about 1,7 MB/s or around 15 Mbit/s.
    One more thing: When I downloaded a mod update on January 10th I did not encounter any download speed issues.
     
  13. Neilski

    Neilski
    Staff Premium

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    Thanks. Indeed I (unfortunately) see nothing untoward in the traceroute output...
    Perhaps worth asking your ISP if they are aware of any connectivity issues with i3d?
     
  14. Th3_L3g3nd

    Th3_L3g3nd

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    Could do but I'm afraid they won't be a big help (as usual)
    I mean it's not the end of the world it just takes longer to download ;D
    But thanks a lot for trying to help! Very appreciated.
     
    • Like Like x 1
  15. Matheus Saliba

    Matheus Saliba

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    i'm having the same problem, but with only 30kbps speeds, really unusable
     
  16. Th3_L3g3nd

    Th3_L3g3nd

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    That's weird, bacause for me it's workinng gain...
     
  17. Matheus Saliba

    Matheus Saliba

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    really sucks trying to download a 5.5GB with this speed
    upload_2019-2-23_15-3-11.png
    tried using a multithread download manager and it gives me an username/password error
     
  18. Kenny Paton

    Kenny Paton
    Staff Premium

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    Just checked and it's working as normal for me.
     
  19. panor.86

    panor.86

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    2019... From Uruguay, the same problem. I can download 1.0Mb/s in other sites, but here, 30kb/s with some luck, and the Error to Download... wth??
     
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