Site and download very slow

Discussion in 'Site Feedback & Support' started by cruz755, Nov 12, 2018.

  1. cruz755

    cruz755
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    Hi, from almost 1 year the navigation and download speed is very low, about 22kB/s!

    It's the only site with this problem. have you a bandwidth limiter?

    http://www.speedtest.net/it/result/7792642033

    Desktop 12-11-2018 09-48-34-843.png

    There is a solution?

    Thanks
     
  2. Bram Hengeveld

    Bram Hengeveld
    RaceDepartment Founder Staff Premium

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    Are you with commcast by any chance?

    I can't reproduce it as my download is lightning fast. But then again my internet seems to be a lot faster also after doing the same test.

    Maybe @Neilski knows a solution?
     
  3. cruz755

    cruz755
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    No, i'm not with comcast...
     
  4. Kenny Paton

    Kenny Paton
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    Just tested it and no issues
    Untitled.jpg
     
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  5. Neilski

    Neilski
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    Well, one suggestion I can come up with is to ask your ISP - tell them you are a paid subscriber to a website based in NL and you are getting rubbish bandwidth for downloads (and of course provide the URL). They will ideally be able to tell you if they have connectivity issues to this site.

    We certainly aren't limiting your bandwidth at our end.
     
  6. cruz755

    cruz755
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    Thanks to all.
    It's a strange problem, it's like i have only 25kB/s available to racedepartment. When i download a file from RD the speed is 25kB/s but if i surf the site in the same time, the download speed slow down until 0kB/s.
    I'll try to contact my isp..
     
  7. Nick Gregory

    Nick Gregory
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    I'm getting that right now. Trying to download something this is 15 MB should take 10 minutes. I can assure that my internet connection isn't the issue.
     
  8. Neilski

    Neilski
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    Well, ultimately it's always gonna be a connection issue of some manner, somewhere between your machine and our server. Whose "fault" it is won't always be clear of course.
    And being able to download at high speed from some sites doesn't mean all is entirely well with your connection I'm afraid. This has pretty much always been true but the death of net neutrality just amplifies the problem. Some ISPs rejoice in strangling certain kinds of traffic from certain sources...

    What you can do is to try a traceroute, which may help us form a picture of which networks are being iffy (we can also then check with our own provider to see if they are having issues with the connectivity to the networks involved). To do this on Windows, you can fire up a cmd box and type "tracert -w 500 racedepartment.com" (the -w 500 bit is optional and stops it waiting for a long time on every router which doesn't want to reply). If any of this is gobbledegook then just ask for help.

    It's also well worth doing what I suggested to the OP which is to ask your ISP if they are aware of any reason why you should have speed issues to our server. (For the avoidance of doubt, I'm still seeing full wire speed to our server, which for me is around 70 Mb/s.)
     
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  9. Paul Glover

    Paul Glover
    RaceDepartment Social Media Manager Staff Premium

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    What he says.

    I work in Telecoms and we see issues with customers connectivity coming to us over the internet, we can see latency, packet loss etc in our diagnostic tools. In some cases there are 13 hops between them and us.

    Detective work needs to be undertaken to determine where the issue may lie.

    If the issue was related to RD in anyway, we would have multiple complaints.
     
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  10. cruz755

    cruz755
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    View attachment 278349
     
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  11. Neilski

    Neilski
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    Thanks! Did you manage to get any feedback from your ISP yet?
     
  12. Kenny Paton

    Kenny Paton
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    Neilski
    Is exposing IP addresses in a public forum a good idea?
     
  13. Neilski

    Neilski
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    Fair question. It's not a totally wonderful idea to reveal your actual IP number and indeed the last time I asked people to do traceroute-ing I remembered to say "You can upload them here or PM them to me if you prefer." :thumbsup:
    Happily though, a traceroute (like above) doesn't include your own address. It will sometimes provide a clue about where you are in the world (country, maybe city), and that would still be a concern for some people I guess.
     
  14. Kenny Paton

    Kenny Paton
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    I wondered if now you've seen it should I remove it.
     
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  15. Neilski

    Neilski
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    No need in my view. The example above (without giving too much away) does not localise the user very precisely - not even within 200 km ;)
     
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  16. cruz755

    cruz755
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    My ISP replied telling me that there is no problem for them.:(
     
  17. Neilski

    Neilski
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    Hmm, maybe you can get them to be more precise. Because it's seeming like they are (accidentally?) admitting that the problem is at their end. If they were to say "hey we can't get a good speed to that site either" then it would mean that either their connectivity to us was bad or our connectivity to the whole planet was bad (not the case, as we've already discussed). But by saying that they have no issue it suggests that the problem lies in the service that THEY provide to you from their own network... That would strongly imply that they are doing some kind of traffic management (somewhat ineptly perhaps) and breaking your download speeds. Do they admit to having traffic management? (Some ISPs use it, some don't; those who do use it don't always like to admit it.)

    A really useful test they could do would be to register a (non-premium) account and attempt to download a file - for simplicity it might as well be one of the files you already tried. If that's slow for them, they should hopefully be able to debug it. If it's fast for them they will have to admit that they are messing about with your packets based on the context...
     
  18. cruz755

    cruz755
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    I make another test, with a vpn service or Tor, i can download files with no problems, but with my public ip is impossible..
     
  19. Neilski

    Neilski
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    I think you have no option but to go back to your ISP and ask them to explain how you can have this problem. (See my previous post.)
    If they can't/won't help, you may wish to consider moving to another ISP.
     
  20. Dave Stephenson

    Dave Stephenson
    RaceDepartment Technical Administrator Staff Premium

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    Please try with a browser other than Opera. You are not connecting here with your public IP but are routed through an Opera proxy according to the IP logs. I believe this can be disabled but I'm not sure if it can be done on a site-by-site basis.
     
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