Retail name of this USB cable

[fatal4you]

Hi guys,

I have a scanner but the USB cable is too short. It looks like this one:

I tried to extend it with a USB extension cable which worked good on a computer mouse, however the scanner does not get recognized when using the extension cable.

How are those USB type C cables called pictured above? When I google for it I find only regular once - like for charging a phone, but those don't work. Or is it possible that this scanner's cable is something proprietary?

 

[Durge Driven]

USB-A to USB-C​

https://www.kmart.com.au/product/usb-a-to-usb-c-cable---1m/3103806

sometimes called Keji USB-A to USB-C

​

 

[Neilski]

Or is it possible that this scanner's cable is something proprietary?

Possible but not hugely likely.
The picture doesn't really show the connectors. If it's a USB 3 cable then your extension cable may only be USB 2. It kinda looks like standard micro USB (aka "micro b" or "micro b USB 2"...) but it's impossible to be certain without seeing the business end of the plug (it could indeed be USB-C). An end-on picture would do it.

 

[Durge Driven]

Don't have a manual, download one
or just google make and model and get link to website under specs will have plug types etc.

 

[fatal4you]

@Durge Driven @Neilski
It's the Canon Lide 400 , but the manual only says "USB 2.0 Type-C™ Cable (USB A to Type-C)", but I find it odd that it has those two bins at each side of the connector. Normal USB A to Type-C cables don't have them.
The cable looks like this from a close up:

 

[Neilski]

OK, cool.
And gosh, some weirdly conflicting information from Canon.
They call it a "USB 2.0 Type-C™ Cable" on the product page, but elsewhere on their site I found the following contradictory info:
"The scanner is designed to produce optimal results when connected to a USB 3.0 or higher port with the supplied USB cable. Connect the USB cable supplied with the scanner to a USB 3.0 or higher port. The supplied USB cable is for the scanner only. It cannot be used for other devices." (the last sentence in particular is quite shocking, but a kind reviewer on the 'net has denounced that as total nonsense, as you'd hope; the cable does in fact work with other devices).

So... based on the fact that your extension cable didn't work, I'd say maybe it really does only work on USB 3 ports (surprising as that is). So, the simplest fix should be to just buy a longer USB 3 cable with type A and C male connectors on the ends.
(Those black cylindrical objects near the plugs are "ferrite" and are there to reduce electromagnetic interference [edit: and the presence or absence of them isn't very meaningful].)

 

[Neilski]

Hmm, still more contradictory info on the Canon website:

So now I'm just totally baffled, because if #4 is correct then your extension cable should have worked fine...

 

[Please Stop This]

A generic USB 3 extension cable is not enough? Am i missing something? Of course you gotta use a USB3 one if its USB3

If you have one (edit: you said in first post you did) and its not working, its probably a cheapo one that doesnt have all the wires needed, and is infact only a usb2 one (working mouse would confirm), you got scammed then. "They" (companies) do that all the time with USB3-port-extenders. Or extension is too long.

You have some 'newer' external hdd with USB3 to test? Or a Multimeter to check through the mini-USB3-contacts of the USB3 extension?

 

[fatal4you]

@Neilski @Please Stop This Thanks for your inputs. I tried it now with my smartphone charging cable and that worked well. I always thought these cylinders had some kind of microchip in them to do something meaningful for the scanner, code, decode, etc. Aparently not

My extension cable is quite old it's probably usb 2.0, but I wouldn't be surprised if it were USB 1.1 - it works though with a mouse for years. Also one side info, I have the scanner plugged in a usb 2.0 port of my PC, because I don't have any USB 3.0 ports in my PC (PC is also quite old, but works good).

Like you guys said, I will buy a longer, regular USB A to Type-C cables with USB 3.0 and that should be fine. Thanks guys for helping.

 

[Durge Driven]

You can get really cheap wireless printer \ scanner

When you go to 2 metre quality cable they cost $25AU here and the Canon pixma I brought was $50

edit:
Also gives you the ability to put it anywhere in house you wish