F1 2011 Patch Problem win live (help)

F1 2011 The Game (Codemasters)
Hello,
my friend has put the patch on 2011 it worked once online and now wont load.
He gets right to the end of the load up screens but it wont go in.
This seems to have some connection to windows live, if he turns it off he can play single player, but if he then loads win live in game it sends him back to the load up screen.
He has no mods on the game and has re-installed the game.
any ideas?
P.S i'm not and he is not a computer wizz so may need some basic instructions, if not i can get someone to translate. ;)
Thanks Guys.
Jack
 

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