Heusinkveld - great customer service.

Discussion in 'Sim Racing Hardware' started by Steve D, Sep 5, 2018.

  1. Steve D

    Steve D
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    Just wanted to say how impressed I am with Heusinkveld.

    Recently purchased a second-hand set of HE Pro pedals and noticed over the weekend that the white rubbers were all the same size rather than the variety of lengths that should have been supplied.

    Dropped Heusinkveld an email on Saturday, explaining I'd bought a used set of Pros and with a view to buying replacements. Svend replied within the hour and immediately offered to send me a set along with any other supporting 'parts' that might have been missing. (All was good there)

    Got home today and the replacement rubbers had arrived!

    That's fantastic customer service all round and certainly worth shouting about in my opinion! :thumbsup:
     
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  2. RobertR1

    RobertR1
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    Yep. That’s been my experience. HE, SRB and SimLabs have been great to deal with.
     
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  3. racingenthusiast

    racingenthusiast
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    yes they are fantastic unlike fanatec
     
  4. Andrew_WOT

    Andrew_WOT

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    Forgot Ascher Racing.
     
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  5. RobertR1

    RobertR1
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    I also want to give a thanks for the various software and hardware manufactures. Especially Microsoft.

    I was thinking last night how I have 10 usb ports taken up, on a machine that was upgraded from windows 7 > windows 8 > windows 10 without a clean build! and yet everything runs the way it should.

    We've come a *very* long way in that regard. Sure you get the occasional issue you need to work around but even fault isolation is miles better now than in the past. Someone making a dedicated sim PC should have no issues with things running smoothly.
     
  6. racingenthusiast

    racingenthusiast
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    In that case I would like to thank my dog for not chewing any of my 11 USB cables
     
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  7. Tim Meuris

    Tim Meuris

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    Heusinkveld rocks!!
     
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  8. LoeVG

    LoeVG

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    @racingenthusiast ,

    Is one thread not enough to showcase you're unsatisfied with the Fanatec support in your case? Jesus christ..
     
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