"Fingerprint Mismatch/Invalid Serial"

[Slade Mitchell]

Hey all-

I bought the game a few days ago, and played for about 8 hours before I was greeted with this screen when I try to start GSC:

I contacted support, but haven't heard anything. When I try to re-enter my serial, it says my serial is invalid.

Things I've tried:
Reinstalling
Clearing Registry, and reinstalling
Installing demo, and activating with serial
and tried the things listed here:
http://www.racedepartment.com/forum/threads/game-stock-car-2012-faq-english.52944/

None worked.

Help?
Thanks!
~Slade

 

[Justin Swan]

@Reiza Studios maybe able to help you here

 

[Renato Simioni]

If you run into this issue, please download this file, and extract into the GSC2013 root folder, overwriting the originals.

You´ll then need a Serial Number to correct the problem. Please email sales@reizastudios.com or PM here to get it.

We will correct this bug for the release coming up.

 

[Slade Mitchell]

Hmm. I replaced the files, and added the new serial, but it has the same thing. Fingerprint mismatch, and invalid serial when I try to enter the new one as well. :/

 

[Renato Simioni]

You need a new Serial specific for fixing the program (though I assume you might have gotten it from support).

This does not seem to fix it for everyone. We are working on getting this sorted with Gameshield ASAP - it should not take longer than a couple more days.

 

[Slade Mitchell]

Yup, they gave me a new serial, but it didnt work. Kind of a shame that I got to play it for no time at all, and now I get to wait for hopefully "just" a couple days...

 

[Slade Mitchell]

Issue solved by support.

 

[Magus]

Hi, I am having this same issue as of today. What do I need to do? I have made contact via sales@reizastudios.com with my details.

 

[dhazan]

Same problem here.
Can't play, invalid serial number.

sales@reiza.... don't answer yet.
Waiting for reply.

Thanks.

 

[Kevin Hopkins]

I am having the same issue,have contacted Reiza and suggested i try i a few things(all of the above),none of which worked.Now i am hearing nothing from them even after a follow up email.....just a little bit annoyed.

 

[Angelq117]

If you run into this issue, please download this file, and extract into the GSC2013 root folder, overwriting the originals.

You´ll then need a Serial Number to correct the problem. Please email sales@reizastudios.com or PM here to get it.

We will correct this bug for the release coming up.

when I click on the file download link i get an error. This is VERY annoying, can someone from Reiza please at least respond. Emailed sales several times already with no response yet.

 

[Tomas de la Fuente]

Some problem here!!!.
I have already sent an email to sales@reizastudios.com

 

[Tomas de la Fuente]

Thank you Reiza for your quick answer!!!.

 

[Tomas de la Fuente]

Great, Renato has helped me and now the game is working fine, thank you very much!!!.

 

[coolhandjeff]

Same thing Here, Mismatch thing Messed with mine also......Im about to wright my own code just to get to work..lol.....Dad used to say Either fix it or I Will !

 

[coolhandjeff]

All handled by Support

 

[Phil Etty]

Hi - on Sunday, I had this issue so I e-mailed sales@reizastudios.com, heard nothing so after waiting 48 hours I e-mailed support@reizastudios.com.

Please can someone help as now I can't play!!

Thanks,

Phil

 

[Phil Etty]

Have now sent a tweet to @ReizaStudios - still no reply from any of my e-mails

 

[coolhandjeff]

Start a conversation on here with reiza...That worked for me

 

[Sderenno]

Same problem for me after bios and drivers update