Fanatic customer service is terrible. OSW And P2 Pedal?

Discussion in 'Sim Racing Hardware' started by rparker, Oct 8, 2018.

  1. rparker

    rparker

    Messages:
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    +3
    hello "
    DomB_Fanatec took care of the problem in less than a day!!!!!!!!!!!

    i preordered DD1 and with it i ordered a the inverted pedal set. i just assumed they would ship the pedals now. but it looks like they will hold the pedals and ship them together if and when the DD1 is released.

    i would think that after spending 1500 bucks and up to 3000.. i bet after i get everything. that they would respond to a email. i sent the 1st one 10 days ago and the second 7 days ago. no response. no phone number. if you had problems and you always do.. your screwed

    im having second thoughts about get all fanatic stuff. if i have a problem and it takes weeks for them to respond if ever.

    does OSW and the p2 or Heusinkveld pedals support games like the horizon and forza games and F1 2018. i know thers no trouble with PC2 and ACC

    or other good pedal recommendations? if i have to spend 1k on the Heusinkveld pedals so be it but id like to stay around 500

    thanks
     
    Last edited: Oct 10, 2018
  2. rparker

    rparker

    Messages:
    25
    Ratings:
    +3
    DomB_Fanatec: fixed the problem
    great guy.
    DomB if you read this
    i LOVE you longest time :)
     
    • Like Like x 1
  3. DomB_Fanatec

    DomB_Fanatec
    Fanatec Community Manager Premium

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    • Like Like x 2
  4. Andrew_WOT

    Andrew_WOT

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    So all you need to get a proper support from Fanatec is complain in public forum?
     
    • Agree Agree x 1
  5. DowntownSIX

    DowntownSIX
    Premium

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    167
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    It's cheaper than a real support process.
     
    • Haha Haha x 1
  6. Leonardo Ratafiá

    Leonardo Ratafiá
    Premium

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    Osw and pro pedals are for pc only, for console you have to use either fanatec or tm wheels and pedals
     
  7. DomB_Fanatec

    DomB_Fanatec
    Fanatec Community Manager Premium

    Messages:
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    Ratings:
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    This was not a support query, which goes through a separate system. Our support system is running smoothly, for example the live chat system is active right now and you should get a speedy response. In this case, rparker was requesting an adjustment to an order, which goes through our webshop system. There were some technical issues related to the two messages described in the OP reaching our sales department, which I am investigating. This was not a normal situation, typically the sales team responds to all enquiries within 48 hours.
     
    Last edited: Oct 9, 2018
    • Like Like x 2
  8. Paul Glover

    Paul Glover
    RaceDepartment Social Media Manager Staff Premium

    Messages:
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    Well done Dan for sorting, also a pleasure meeting and speaking with you at the Sim Racing Expo.
     
    • Like Like x 1
  9. ThugUK

    ThugUK
    Premium

    Messages:
    114
    Ratings:
    +36
    Quick, change the title to:
    Fanatec Customer Service is Great.
     
    • Love Love x 1
    • Haha Haha x 1
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