Fanatec wheel firmware update help !!

[Zoof2]

Hi , Im after some help regards firmware updates of wheel rims.
I currently have a brand new Mclaren Gt3 and formula V2 rim for use on my DD2 and both appear to work correctly. However when I tryed to download firmware from fanatec site it informs me im already on a newer version which is fine or so i thought.....

Now my problem is whenever I go to the controllers on my pc in Windows 10 and open the properties tab with either wheel rim attached I get a warning request to update to latest firmware for the rim .
The wheel and hub are then unresponsive and I cant cancel or select okay to start the update. I have to then power down the hub. This means i cant access the properties page for either wheel which isnt ideal.

Hope this makes sense and any help would be appreciated as I only have this issue when i attempt to enter wheel rim properties.

 

[sam75]

Have you contacted Fanatec? You have new gear so they will be quick to respond if you contact them through the website.

Good luck !

 

[Zoof2]

Planning to contact them later thanks .
Ive already emailed support as the estop that came with the hub is not working .
Im yet to receive a reply . I sent the email yesterday ..