Fanatec DD2 broken after 2 months

Hi everyone,

I bought a Fanatec DD2 Podium about two months ago, and I have the following issue.
When I connect my cable connecting my PC and sim rig, it fits but it does not submit a signal.
So I replaced the cable to see if that's the issue, but it isn't.

When I plug in the cable and push it left or right with my thumb, it temporarily connects.
As soon as I let go, it disconnects. The cable slot moves around slightly, just like other plugs but it can't catch a signal.
Since I cannot access the plug from the inside, I don't see how I can fix it myself.
This problem usually comes up with old hardware, but not with an expensive and almost new product.

Does anyone know how to fix it?

Thanks
 
I'm sorry to hear about this. I recommend that you do not attempt to fix it yourself. Please create a Support Ticket via the My Product section of your Fanatec account so we can help you.
 
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