Fanatec CSW V2.5 LED light

girarcat · Dec 13, 2019

Hi,
I received a brand-new CSW V2.5 a few days ago. I've noticed the LED ring light surrounding the start button only lits 3/4 of the full ring when in red color (when in green the full ring lights up). See attached pictures.
Could anyone with this wheel-base tell me if this is normal?

Thanks

Kieran527 · Dec 13, 2019

Yes it’s normal, different colours and light stages for different modes.
It tells you the lights and colours in the manual you get with it, I say manual it’s more like a leaflet.

girarcat · Dec 14, 2019

Thanks. The manual (leaflet) states the color scheme depending on the mode you are running (PC, Xbox, PS4...) but it says nothing about the light ring being illuminated only partially.

Warren Dawes · Dec 14, 2019

Mine lights up fully in red.

girarcat · Dec 15, 2019

Warren Dawes said:
Mine lights up fully in red.

Thanks. That's what I feared. Something wrong with the LED light. Not sure if a RMA is worthwhile for something like this. Everything else seems to work fine...

girarcat · Dec 17, 2019

I contacted Fanatec regarding the LED issue and the confirmed there's some problem with the LED module. They offered to send it in for repair but not necessarily right now, they said I could wait for instance until I'm out on holiday.
I can live with this issue so I guess I won't be shipping it back anytime. Just a minor defect. However, I kindly asked them to improve their quality controls to prevent these sort of defects to reach the final user.

stevenwatt · Jun 15, 2020

girarcat said:
I contacted Fanatec regarding the LED issue and the confirmed there's some problem with the LED module. They offered to send it in for repair but not necessarily right now, they said I could wait for instance until I'm out on holiday.
I can live with this issue so I guess I won't be shipping it back anytime. Just a minor defect. However, I kindly asked them to improve their quality controls to prevent these sort of defects to reach the final user.

hi did you ever get your leds fixed as mine is doing the same

thanks