Experience with Fanatec sales support?

Nov 22, 2012
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30
I've recently ordered a set of Fanatec CSL Elite pedals LC, but instead I received the two pedal version with no load cell. Does anyone have experience with Fanatec sales support? Anyone had something similar happen to them? I wrote an e-mail asking if they could provide the missing components. But since I already paid for it once I really don't want to pay shipping for that, or even have to return this set and place a new order.
 
Nov 22, 2012
82
30
What country?

They usually do the minimum required by local law.
False alarm
Turns out they sent it as two separate packages, however UPS only sent the confirmation e-mail for one of them. So I got confused because I only received the basic pedals yesterday, but the load cell arrived today. I wanted to delete this thread before it got approved, but I didn't manage to find out how to do it.
Sorry for the confusion.