Broadband Help

Ben Tusting · Oct 13, 2009

Hello :wave:

My internet speed is really slow ( ranges from 5kb to 50kb), but when I run a speed test it says i am getting my normal download speed (650 KB).
I was on the phone to BT, but they can't report a fault as they say there is no issue. BUT THERE IS AN ISSUE

so what the hell can i do?

Thanks for your help

Edit: service provider is BT business broadband (no cable in my area, just standard dsl) and we cant change provider.

David Buxton · Oct 14, 2009

I shall have a look tomorrow dear chap :thumb:

Email me over your number again please.

Andrew Evans · Oct 14, 2009

why bother, bucko?... sounds like a clear case of doing it wrong....

Christopher Aponte · Oct 14, 2009

well by looking at the speed
it said you should get up to 20 mb connection if not mistaken (which should be in theory 20/8 = 2.5MB per second maximum download speed)......so a 650kb is really slow (.65 * 8 = 5.2mb connection.....this is what you are getting maximum in theory....so somewhere you are loosing 14mb speed connection)
best is to enter here your phone number and see what kind of maximum speed you should receive on paper...and then complain to them why you are not getting this speed at all
http://business.bt.com/broadband-and-internet/internet-access/broadband

(also good to search around for a tool that shows the nearest server location to you....I once stumbled on it on the internet, but right now don't know where to find it anymore)

David Buxton · Oct 14, 2009

Tusto is unable to get the 20mb speeds in his area at the moment :wink:

James Johnson · Oct 14, 2009

BT Suck Ben thats all.

David Buxton · Oct 14, 2009

only due to Ofcom :becky:

James Johnson · Oct 14, 2009

Heres My speed.

Just about good enough for online games.

Ben Tusting · Oct 14, 2009

max speed is 5.5 meg

I think it's a modem problem

James Johnson · Oct 14, 2009

Ben Tusting said:
max speed is 5.5 meg

I think it's a modem problem

I Live a couple of miles from exchange so i kind of get screwed over.

Christopher Aponte · Oct 14, 2009

David Buxton said:
Tusto is unable to get the 20mb speeds in his area at the moment :wink:

that may be....but he can always b!tch & whine to BT until they get fed up of him

....that is what I learned from the Dutch

Mike Hill · Oct 14, 2009

The brits have kinda perfected the art of *****ing and whining, which is also why they dont take much notice of it when the *****ing and whining is directed at them.....

It is possibly a modem/router fault, but most likely BT connections somewhere (which obviously our BT man in the crowd will be able to check out:question

but I assume you have done your firmware upgrades etc? Also, are you still using a wireless connection for your PC? As that may have some bearing on this problem too

Andrew Evans · Oct 14, 2009

are you torrenting?

(not that i would evah do that...)

but bt seem to throttle torrents up until about 11pm...

James Johnson · Oct 14, 2009

Only Plus point with staying with BT for me is that my Area along with some others will be some of the first to receive Fiber Optic Internet in 2010.

Ben Tusting · Oct 14, 2009

Mike Hill said:
The brits have kinda perfected the art of *****ing and whining, which is also why they dont take much notice of it when the *****ing and whining is directed at them.....

It is possibly a modem/router fault, but most likely BT connections somewhere (which obviously our BT man in the crowd will be able to check out:question but I assume you have done your firmware upgrades etc? Also, are you still using a wireless connection for your PC? As that may have some bearing on this problem too

I did think wireless, so i turned of my wireless stuff and plugged straight into modem by cable and it was still ****e

Evans no torrents running at all (they suck)