Activate problem - No response from Reiza :(

[jonrarit]

I have two machines with two licenced copies of GSC 2013 installed however I am now getting a "fingerprint" error on one saying I have to activate it again but it will not accept the original licence key.

I have emailed "sales@reizastudios.com" 3 times now but have had no reply

Help anyone please?

Jonathan

 

[Nox]

For support with sales, activation and serial numbers, contact: support@reizastudios.com

 

[jonrarit]

Thanks Andrew but I've tried sending to both sales & support to no avail. I've just resent again (4th) time to support ...... would you be kind enough to please give them a nudge for me?

thanks

jonathan

 

[Renato Simioni]

Hello Jonathan,

Our support response time should be in 48h maximum. If you still havent got a reply, please send us a PM here with your purchase details so we can look into it for you.

 

[jonrarit]

Hello Jonathan,

Our support response time should be in 48h maximum. If you still havent got a reply, please send us a PM here with your purchase details so we can look into it for you.

Will someone at Reiza PLEASE HELP me with this. I've now sent 2 private messages, 5 emails and forums posts but am getting no help. Please do not let your wonderful sim down with poor customer service.

I am still getting a "fingerprint mismatch" and "invalid activation code" I've tried a clean install to no avail so I either need a new activation code or someway of "wiping" the old licence check.

Come on guys, please get your act together and help out this sim-less racer

Jonathan

 

[Renato Simioni]

Hi Jon, check your PMs please

 

[jonrarit]

Many thanks to Renato ...... problem all sorted now and back to just loving GSC ))

jonathan

 

[Connor Caple]

This 'activation' system is the only reason I have not bought GSCE. I have seen far too many posts on this forum from people having this issue, even for existing, working installs.

I know that companies need some DRM to protect their product, but when it does not operate correctly it just loses sales.

 

[Nox]

This 'activation' system is the only reason I have not bought GSCE. I have seen far too many posts on this forum from people having this issue, even for existing, working installs.

I know that companies need some DRM to protect their product, but when it does not operate correctly it just loses sales.

Well, it'll be on Steam soon so problem solved

 

[Connor Caple]

Well, it'll be on Steam soon so problem solved

If they remove their own DRM - which is not always the case with Steam games. That's why some of them have a warning about additional DRM systems.

 

[Nox]

If they remove their own DRM - which is not always the case with Steam games. That's why some of them have a warning about additional DRM systems.

Well to be fair, I just went and checked the forum and in 6 pages I only saw 3 threads about the issue; it's a small percentage of users who have the issue.

 

[William Wester]

I agree with Andrew, I believe the percentage of those of us that haven't had a license activation problem FAR exceed those that have.

Not buying GSCE because of a few reported activation issue's is like refusing to purchase a car as some have reported getting flat tires

 

[Quas]

I'd rather walk to Brazil for a good sim than have a crappy one delivered by a Playboy bunny on a golden plate .
Never had any problem with activating anything from Reiza either.

 

[Kurupt CDN]

There's not a game on the market that a few People have not reported a install/startup issue.
And being one of the best racing sims on market for the price, quality and physics it's worth the $25 risk, hopefully your not the 4th

 

[SwaggerJacker]

I just purchased the sim. My activation code does not work. I emailed support, so I'll be waiting for a reply. Sucks that I may have to wait days to play a game I just purchased. Question....Could it be that I uninstalled the lite version and installed the version from the link from the purchase email received from Reiza before activating? Any help would be appreciated.

Thanks
Steve

 

[Jan Mikuž]

Let's see if we can get their attention... @Reiza Studios

 

[Renato Simioni]

Thanks Jan - check PM please Steve

 

[SwaggerJacker]

Let's see if we can get their attention... @Reiza Studios

Jan,
I sent an email to that account before I posted here. I only commented because I've read in several places that sometimes a response is slow to come. If you were just being helpful; then thanks much. If you weren't.....

Fortunately Reiza has responded here. So I'm very happy about that. I'm confident this issue will be resolved soon.
Steve

 

[Jan Mikuž]

Jan,
I sent an email to that account before I posted here. I only commented because I've read in several places that sometimes a response is slow to come. If you were just being helpful; then thanks much. If you weren't.....

Of course I was being helpful.
I tagged them with a "@", which meant they got an alert on their profile pointing them to thread where the tag appeared - it's a Racedepartment function available to all users.

 

[SwaggerJacker]

That's pretty cool. Thanks much for the helping hand!

Steve