While the internet is a quick way to get feedback it's not always useful feedback, especially if it's the hysteric crying of a man child. I'd imagine proper testing involves hiring people which is immediately expensive, humans are pricey machines.If anything bug solving these days is much faster due to the internet and giving feedback very fast and its very easy to find testers usually not costing money either just giving the product away.
How big is ACC now, over 50gb? A DVD was max 4.5gb? Completely different animal I would say, anyone who's played PC games for more than 10 years would know that sometimes games didn't work out of the box and would require all sorts of jumping through hoops to get the thing working. Try going back and making one of those ancient "out the box" games to work on your PC today. It's not straight forward.Go to your nearest superstore, find the video games section and you ll see plenty of games even for pc, we call them optical discs although pc uses a download code these days, there was games in discs some years back. It doesnt matter what version they are they work out of the box, and ofc that doesnt mean they dont have updates too, its called new content, the medium is irrelevant so much for the cartridges gospel but thanks for playing guys, anyone else...
These smaller scale companies are working really hard and doing the best job they can. If there was a better way of doing it they'd be doing that instead.