About six months ago my CSWv2 started emitting a familiar and rather foul odor after just a few minutes of being powered on. That potent smell was cooked electronics. I had just returned from a trip and I have two young kids who love to play with my things. So when I turned the wheel on I wasn't sure whether they decided to participate in a 24 hours of Lemans race without my consent or if it was just my awful luck. My pedals (CSWv2) were also having a problem, with the gas pedal specifically. I decided it was time to contact fanatec support. Two separate emails and 24 hours later fanatec diagnosed and offered solutions to both problems. The good thing was my warranty was expired so it wasn't a surprise when it came time to ask "how much?". The pedal issue cost a whopping $12 for parts and 5 minutes of my time in labor. I enjoy fixing electronics, always have. I'm one of those weirdos who thinks taking things apart and breaking them is what you'd call an exciting Saturday! There was a short in the wiring that connects the hall sensor to the pcb. The magnetic pickup needed to be cleaned as well. So after replacing the entire $12 hall sensor I was good to go.
I'll keep the wheel base story short and to the point. I sent fanatec the wheel and after inspection the quote turned out to be less than what was previously given. Good news again! They replaced the motor, belt and assembly and both fans. Labor was $35. Parts $135. But all the parts used are CSW V2.5 parts. Very nice!
The biggest 'surprise' to me was the turn around time. I got the quote at 3:00am, paid at 9:00am and my base was shipped before 3:00pm the same day.
FedEx dropped my base off today two days early and it feels great! I had forgotten how much better it feels compared to the G27 that I was using until I got this one back from repair.
I've heard not so good things about fanatec support. Repairs taking weeks or months, but that was not my experience. In fact it rates with some of the best support I've received from any company. So bravo fanatec! Now if I could just find a limited edition black and gold F1 wheel somewhere I'd be all set! Thanks for reading if you made it this far!
I'll keep the wheel base story short and to the point. I sent fanatec the wheel and after inspection the quote turned out to be less than what was previously given. Good news again! They replaced the motor, belt and assembly and both fans. Labor was $35. Parts $135. But all the parts used are CSW V2.5 parts. Very nice!
The biggest 'surprise' to me was the turn around time. I got the quote at 3:00am, paid at 9:00am and my base was shipped before 3:00pm the same day.
FedEx dropped my base off today two days early and it feels great! I had forgotten how much better it feels compared to the G27 that I was using until I got this one back from repair.
I've heard not so good things about fanatec support. Repairs taking weeks or months, but that was not my experience. In fact it rates with some of the best support I've received from any company. So bravo fanatec! Now if I could just find a limited edition black and gold F1 wheel somewhere I'd be all set! Thanks for reading if you made it this far!
