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Unable to donate via PayPal

Discussion in 'Site Feedback & Support' started by Ho3n3r, Feb 1, 2014.

  1. Hi

    When trying to donate, I get an error, saying "You cannot complete this action on the card you have selected. Please select another card."

    Anybody else encountered this? Other payments work fine, just not RD's.
     
  2. Still unable to...
     
  3. Rupe Wilson

    Rupe Wilson
    Keep Yoga real Premium Member

    • Like Like x 1
  4. Rupe Wilson

    Rupe Wilson
    Keep Yoga real Premium Member

    From the little i know the pay pal account has to have the same email address as the one you have used for RD
    for it to do its automated thing and register the premium member, If its pay pal that's saying the card is not recognised
    that's a paypal thing and im sorry to sy i have little knowledge with that. sorry ..
    maybe Bram can help,
     
  5. Bram

    Bram
    Roaring Pipes Maniacs | #27 Staff Premium Member

    For the payment your email accounts need to match indeed as your account will be automatically upgrade.

    However for the payment transaction itself I don't know. Paypal isn't a "card" but only needs a valid credit source in the form of a credit or bankcard i believe.

    Can you make other purchases with paypal alright @Dewald Nel ?
     
  6. Hey

    Indeed I can make other payments, I even did the VERIFY CARD payment right after, just to see if it goes through, and indeed my money went through fine. I also use only 1 email address all throughout the web.

    I also bought all my games with this card, mostly via PayPal.

    Very weird.
     
  7. Bram

    Bram
    Roaring Pipes Maniacs | #27 Staff Premium Member

    Jep very strange indeed. Don't really have a solution for it either as this is the first time this happens.
     
  8. Alrighty then. Thanks for trying.
     
  9. OK, so the problem is actually with my bank, who says it is set up as a recurring payment, and they refuse recurring payments. This is a bit silly from them I think.

    PayPal has contacted RD, and have discussed a once-off manual payment that I can do manually. Is this doable?

    Thanks.
     
  10. Bram

    Bram
    Roaring Pipes Maniacs | #27 Staff Premium Member

    Yeah they just called me on the phone haha. Nice that we found a solution :)

    Dropped you a pm @Dewald Nel
     
  11. LOL. I posted that, then your PM came through as soon as I posted :D

    Replied, paid and waiting :)
     
  12. Marian Zelenka

    Marian Zelenka
    The downforce is strong with this one. Premium Member

    I had the same problem too and I had to enable all card limits in my internet banking because I had them disabled and only used internet payments which strangely wasn't working in this case.
     
  13. Tom

    Tom
    Staff Emeritus Staff

    Wait, I'll put the icing on the cake when it comes to banks doing stupid things: I can't get more than 300€ from the ATM per week...and the bank refuses to change the limit. Now guess what happened when I wanted to very pricey electronics in cash - since the VISA payment limit was set to 1000€ per week.

    Exactly.

    On the plus side, they agreed to change the VISA spending limit to 10.000€...so I got that going for me. :)
     
    • Haha Haha x 1
  14. Well, since this thread already exists I'll use it instead of starting a new thread.
    I just spent the last hour trying to donate, and now I have a headache from the total PITA it has become. :(
    I only ever use (only CAN use) pre-paid debit cards online. I have a PayPal account which has sat totally unused for over a year or more. (since I created it actually .. don't have a bank account to link to it)
    When I tried to donate using my current pre-paid card, it said "You cannot complete this action on the card you have selected. Please select another card." just like in the OP ... I 'registered' my address with Visa as recommended by PayPal, but still get this error.
    I sure would like to donate, but I'm totally done trying for today.
    Is this perhaps because, as with the OP, RaceDepartment is trying to set the payment up as a recurring payment? Not really sure why you do that if that's the case (especially since there's no indication that that is how it is being set up) .. but that would certainly cause PayPal to reject the payment. They won't do that with pre-paid debit cards (totally understandable on their part)
    How can we resolve this? (not today tho, done trying. headache):sick:
     
  15. Bump ping hello? Please help .. I sure would like to donate to RaceDepartment .. I sure use the site and race servers plenty.
    :geek:
     
    • Like Like x 2
  16. Indeed. Maybe @Bram Hengeveld can assist you like he did for me. ;)
     
    • Like Like x 3
  17. Bram

    Bram
    Roaring Pipes Maniacs | #27 Staff Premium Member

  18. I was trying to do the 1 year package :)
     
  19. Bram

    Bram
    Roaring Pipes Maniacs | #27 Staff Premium Member

    Ok thanks, let me check
     
  20. Bram

    Bram
    Roaring Pipes Maniacs | #27 Staff Premium Member

    Can you give it another try @Vaughn Stegeman ? Sorry for these troubles :(
     
    • Like Like x 1