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Not happy..!

Discussion in 'rFactor 2' started by Msportdan, Nov 25, 2014.

  1. Msportdan

    Msportdan
    Banned

    Messages:
    2,673
    Ratings:
    +497
    updated my cpu
    reformatted cpu.
    Found out RF2 wont run as need to reactivate wtf!!!
    Emailed ISI
    48hrs later no reply what a joke....

    Cant run a game/demo I paid for...

    Customer support top fing notch!!!
     
  2. Marco Bijl

    Marco Bijl
    adMAXIhater Premium

    Messages:
    6,566
    Ratings:
    +3,190
    To which address did you send your mail?
    There are instructions on the forum how to preserve your activation after reinstalls.
     
  3. Msportdan

    Msportdan
    Banned

    Messages:
    2,673
    Ratings:
    +497
  4. Gijs van Elderen

    Gijs van Elderen
    Premium

    Messages:
    4,611
    Ratings:
    +2,398
    Technical support:
    If you require technical assistance, please visit the ISI Forums.
    If you are unable to resolve your issue on the forums, email support at support@rfactor.net.
    For purchase problems or refunds for rFactor/rFactor2, please email purchase@rfactor.net.
     
  5. Simon Christmann

    Simon Christmann

    Messages:
    595
    Ratings:
    +242
    Try to PM (in the ISI forum) Gjon Camaj with your email address.
     
  6. David O'Reilly

    David O'Reilly
    A bad quali means I can go forwards in the race. Premium

    Messages:
    7,313
    Ratings:
    +6,169
    Did you attempt to reactivate using the activate icon in the main menu?
    It just needs your email address.
     
    • Like Like x 2
  7. yusupov

    yusupov

    Messages:
    960
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    +148
    big +1 to this. i made a post on ISI pleading for help after having this same issue & realized 2 minutes later i just needed to press that button. i guess i feel a little better now, heh.
     
  8. Msportdan

    Msportdan
    Banned

    Messages:
    2,673
    Ratings:
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    Hello

    yes i did use the activate button. thats when i got a message to send email to address specified above. I dont understand why this cant be automated. I get that theyre trying to stop piracy etc. But i still havent recieved anything from ISI.
     
  9. John-Eric Saxén

    John-Eric Saxén

    Messages:
    1,378
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    +743
    rF2 has a soft limit of 5 or so activations, I guess 90% of users don't need more than that. After that you need to contact ISI to get more activations. Weird that they haven't responded though.
     
  10. Eduard Mallorquí

    Eduard Mallorquí

    Messages:
    696
    Ratings:
    +248
    Use Steam... oh wait :O_o:
     
    • Like Like x 4
    • Haha Haha x 1
  11. Dino Paolini

    Dino Paolini
    Premium

    Messages:
    1,365
    Ratings:
    +1,744
    Make a backup of your licence file and no more reactivations needed
     
    • Beer Beer x 1
    • Agree Agree x 1
  12. Msportdan

    Msportdan
    Banned

    Messages:
    2,673
    Ratings:
    +497
    i actually sent a 3rd email to the support email. Demanding that if i dont hear anything in a week ill be asking for a refund and will dispute this with my bank.

    im not Pming anyone when im using the routes instructed by me by isi.
     
  13. Frank Lehmann

    Frank Lehmann

    Messages:
    478
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    +193
    Do you have checked your spam folder? Perhaps the answer from ISI is already there.
     
  14. Msportdan

    Msportdan
    Banned

    Messages:
    2,673
    Ratings:
    +497
    i eventually got a reply coincidenty when i emailed their complaints dept. Apparently my email went into their junk folder lol...
     
  15. Blkout

    Blkout

    Messages:
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    +584
    Its my understanding that you get a few activations before you have to contact ISI. I recently reformatted my PC and I had to reactivate RF2 and I had no issues, just click the activate on the RF2 menu.
     
  16. Blkout

    Blkout

    Messages:
    2,743
    Ratings:
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    Where is that located?
     
  17. Simon Christmann

    Simon Christmann

    Messages:
    595
    Ratings:
    +242
    Backup the folder

    %appdata%/.rfactor