I really don't want to post this. Posts like this rarely represent the author's intent and often seem like over-griping or malicious in some way, but I feel I should and hopefully in a different helpful vein. In the very least I hope it may help those understand what they will, and perhaps more importantly, what they will not get with the purchase price. Also, considering RSeat has just revealed their newest GT seat rig, the N1, the timing of this post may indeed be apropos.
Last August I purchased the RS1 AC version. I had been a prior customer of RSeat with a purchase of their EVO3 a few years ago and wanted to upgrade after reading reviews. It is definitely a solid upgrade offering a great many upgrades. To wit: no flex in the steering column, seat sliders, a better designed pedal stand, all within a fairly compact and nice looking rig. Add to that their upgrades: keyboard/mouse pad, button box, Buttkicker mount, even a motion platform it proves to be a modular rig as well. It isn't cheap, but it isn't the most expensive and it does give a very nice solution for any sim racer.
What it doesn't give is any customer service. None. And you may want to take this into account if you are thinking of purchasing from RSeat.
Their website showcases in many places their 2 year warranty (3 years now for the N1) and 24/7 live support for its customers. In my experience that may be *technically* true: they do offer a warranty and the internet is technically on 24/7 but in no way do RSeat actually have either of these. Emails have gone unanswered for months, their support page and chat service is a "we'll get back to you" and even their Facebook account leaves the same message with no follow up. Give caution when purchasing if relying on these offers as they do not actually exist and when purchasing purchase with caution using PayPal or a reliable CC. Ordering will also leave flat any correspondence from RSeat. No tracking number, no options for signing at delivery - nothing. In order to track processing, visit the website and check if shipped.
My RS1 delivered fine, though. Thankfully, as I was not available for delivery and my *only* opportunity to evaluate my purchase or refuse delivery was gone.
Do I recommend the RS1? Sure! It is a great product and I have enjoyed it even with the few problems I have encountered and the N1 looks to be even better. But, what I have to realize and what I want to share here is: there is no warranty, no 24/7 support, no customer service whatsoever. Once it reaches your doorstep it is yours. Good, bad, or ugly. More than likely it will be good, very good indeed but buyer beware do not expect anything from RSeat beyond the delivery.
Last August I purchased the RS1 AC version. I had been a prior customer of RSeat with a purchase of their EVO3 a few years ago and wanted to upgrade after reading reviews. It is definitely a solid upgrade offering a great many upgrades. To wit: no flex in the steering column, seat sliders, a better designed pedal stand, all within a fairly compact and nice looking rig. Add to that their upgrades: keyboard/mouse pad, button box, Buttkicker mount, even a motion platform it proves to be a modular rig as well. It isn't cheap, but it isn't the most expensive and it does give a very nice solution for any sim racer.
What it doesn't give is any customer service. None. And you may want to take this into account if you are thinking of purchasing from RSeat.
Their website showcases in many places their 2 year warranty (3 years now for the N1) and 24/7 live support for its customers. In my experience that may be *technically* true: they do offer a warranty and the internet is technically on 24/7 but in no way do RSeat actually have either of these. Emails have gone unanswered for months, their support page and chat service is a "we'll get back to you" and even their Facebook account leaves the same message with no follow up. Give caution when purchasing if relying on these offers as they do not actually exist and when purchasing purchase with caution using PayPal or a reliable CC. Ordering will also leave flat any correspondence from RSeat. No tracking number, no options for signing at delivery - nothing. In order to track processing, visit the website and check if shipped.
My RS1 delivered fine, though. Thankfully, as I was not available for delivery and my *only* opportunity to evaluate my purchase or refuse delivery was gone.
Do I recommend the RS1? Sure! It is a great product and I have enjoyed it even with the few problems I have encountered and the N1 looks to be even better. But, what I have to realize and what I want to share here is: there is no warranty, no 24/7 support, no customer service whatsoever. Once it reaches your doorstep it is yours. Good, bad, or ugly. More than likely it will be good, very good indeed but buyer beware do not expect anything from RSeat beyond the delivery.
