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Let's talk RSeat - Caveat Emptor

Discussion in 'Sim Racing Hardware' started by Fritz Anker, Feb 10, 2016.

  1. I really don't want to post this. Posts like this rarely represent the author's intent and often seem like over-griping or malicious in some way, but I feel I should and hopefully in a different helpful vein. In the very least I hope it may help those understand what they will, and perhaps more importantly, what they will not get with the purchase price. Also, considering RSeat has just revealed their newest GT seat rig, the N1, the timing of this post may indeed be apropos.

    Last August I purchased the RS1 AC version. I had been a prior customer of RSeat with a purchase of their EVO3 a few years ago and wanted to upgrade after reading reviews. It is definitely a solid upgrade offering a great many upgrades. To wit: no flex in the steering column, seat sliders, a better designed pedal stand, all within a fairly compact and nice looking rig. Add to that their upgrades: keyboard/mouse pad, button box, Buttkicker mount, even a motion platform it proves to be a modular rig as well. It isn't cheap, but it isn't the most expensive and it does give a very nice solution for any sim racer.

    What it doesn't give is any customer service. None. And you may want to take this into account if you are thinking of purchasing from RSeat.

    Their website showcases in many places their 2 year warranty (3 years now for the N1) and 24/7 live support for its customers. In my experience that may be *technically* true: they do offer a warranty and the internet is technically on 24/7 but in no way do RSeat actually have either of these. Emails have gone unanswered for months, their support page and chat service is a "we'll get back to you" and even their Facebook account leaves the same message with no follow up. Give caution when purchasing if relying on these offers as they do not actually exist and when purchasing purchase with caution using PayPal or a reliable CC. Ordering will also leave flat any correspondence from RSeat. No tracking number, no options for signing at delivery - nothing. In order to track processing, visit the website and check if shipped.

    My RS1 delivered fine, though. Thankfully, as I was not available for delivery and my *only* opportunity to evaluate my purchase or refuse delivery was gone.

    Do I recommend the RS1? Sure! It is a great product and I have enjoyed it even with the few problems I have encountered and the N1 looks to be even better. But, what I have to realize and what I want to share here is: there is no warranty, no 24/7 support, no customer service whatsoever. Once it reaches your doorstep it is yours. Good, bad, or ugly. More than likely it will be good, very good indeed but buyer beware do not expect anything from RSeat beyond the delivery.
  2. Hi Fritz,

    This is Jean-Marie from RSeat-Europe. we're not in charge of your area, but we already reply to you on Fb some minutes ago.

    We want to apologies about your issue. We already send the message to the person in charge of your area to look after your issue.

    We, at RSeat-Europe, have an access to the RSeat Fb Page, so we saw your message, but we don't have the e-mail, we have our dedicated e-mail access. Anyway, thanks for the feedback, it's always great to have opportunities to improve with feedbacks, especially when it 'swell said, and not we the intention to "yell" about something, but just to say "take care".

    Hope you will enjoy your product, and we will take care of you in private.

    • Like Like x 2
  3. Thanks JM,

    Really do appreciate the post and the FB reply as well. Glad you read my post with the proper intent. I do very much like my RS1 and want to continue enjoying it well beyond the warranty period ends (if that N1 doesn't get me first).

    I have emailed RSeat America several times, left chat requests a few times, and have even sent an email directly through the registered RSeat Support website. Hopefully, with your help we can get these issues resolved.

    Best Regards,

  4. Metzger82

    Premium Member

    Fritz, this post does not surprise me knowing where they came from :)

    Once I wanted rseat rs1 since I live 60 miles from where they build them but oficialy they do not sell in the country (paradox eh..) I wrote them an email to ask if it is possible to buy one and come to get it straight from the "factory" if I can call it that way.. Well, I never recieved an answer :)

  5. Lol what a joke of a company, Wont even sell locally. :roflmao::laugh::roflmao:
  6. Turk

    Premium Member

    If you're buying anything in Europe you have a years warranty under law, no matter what the company likes to think. I'm not sure if it's longer. I think electronics have a two year warranty, but I don't think it's the same for non electronic items.

    That's why, if possible you should always go through a European supplier (if you're a European) because you'll have some come back and protection under European laws.

    It's a shame these days that after sales support is so poor. It's just the nature of our economies, we value price above all else and one thing these companies can cut pretty easily is customer support, they already have your money by the time you find out it's below expectations, so they lose out on nothing in the short term..

    Although in their defence servicing products on the other side of the planet isn't easy or cheap. But they should have thought of that before they started sending seats to places where they couldn't service them.
  7. Well, I hope they come through. They are a relatively young company, 2011 I think, so it's to be somewhat expected there will be gaps in their business model. I tend to want to think companies aren't out to get the fast buck and move on - as that is a sure way to fail. As far as warranty, I'm in the US and there are laws here too, but it's kind of a "good luck to you" trying to collect. The product is solidly built, but sh!t happens the difference is how/if a company responds when it does.

    ...if I had the time and the talent, I'd try to build what @Moxley6969 created. But alas I have neither.