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How do I re-activate game?

Discussion in 'Stock Car Extreme' started by slider916, Feb 18, 2012.

  1. slider916

    slider916

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    I sent an email to support and sales about getting more activations because I had to reformat my computer, but no response as of yet.
    I called Trymedia directly, and they took care of my rFactor activation within a minute.
    What's the response time from Reiza in dealing with re-activations?

    Thanks,
     
  2. slider916

    slider916

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    Since no one seems to know and/support hasn't been around. I guess I'll think twice before I purchase their next title.
     
  3. Keith Windsor

    Keith Windsor

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    I have seen others get an activation response immediately (within an hour, midweek), so I am guessing it is because it is the weekend. All I can say is, give them a chance, because this really is a superb sim . I hope I'm right as I will also need a reactivation renewal in the not too distant future! Let us know how it works out :)
     
  4. Renato Simioni

    Renato Simioni
    Reiza Studios

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    Hi Slider916,

    Apologies for the delay. Please check if your request has now got the due attention.

    As a general information, I remind that requests regarding serial number renewals or activation issues should be fowarded to sales@reizastudios.com . It should take no longer than 24h (usually less) to have it looked after.
     
    • Like Like x 3
  5. slider916

    slider916

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    Thanks Reiza.
    I see now that my activations have been reset.

    :)
     
  6. Ian Dancy

    Ian Dancy

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    I too have sent an email about activation to both support and sales emails but have yet to have a response :(

    If anyone from Reiza reads this could they chase up my email? thanks.
     
  7. Renato Simioni

    Renato Simioni
    Reiza Studios

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    Could you please PM your email so I can locate your order / renewal request? Thanks.
     
  8. Ian Dancy

    Ian Dancy

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    Thank you I have PM'ed you my email
     
  9. Ian Dancy

    Ian Dancy

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    Thanks for the help Reiza Studios. Thanks for clearing up that its not activation that are my issue. I will look for other things as you suggest :)
     
    • Like Like x 1
  10. StrongManBR

    StrongManBR

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    Reiza Studios still have not answered my request, it's been over a week. Please, how to re-activate my game? thank you
     
  11. DAvidSustello

    DAvidSustello

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    I sent two emails to support and sales about getting more activations because I had to reformat my computer, but no response as of yet. I would like to play my game. It's been three days since I first tried contacting Reiza Studios. It shouldn't take this long!
     
  12. Patrick Giranthon

    Patrick Giranthon

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    Re-send a mail.
     
  13. DAvidSustello

    DAvidSustello

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    just sent a third email
     
  14. Renato Simioni

    Renato Simioni
    Reiza Studios

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    All pending renewal requests have been attended.

    Please make sure to foward your Serial Number renewal requests to sales@reizastudios.com . We try and usually manage to process all requests within the day, but it may take up to 2 business days.
     
  15. DAvidSustello

    DAvidSustello

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    got it !

    Thank you
     
  16. StrongManBR

    StrongManBR

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    Thank you. I re-activated my license.
     
  17. Guilherme Gomes

    Guilherme Gomes

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    I also need to reactivate my license (already sent the e-mail) i hope it doesn't take too long, i want to play! :)

    @ DONE!