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Helper bit failed to work

Discussion in 'iRacing' started by Gary Miller, Nov 8, 2012.

  1. Gary Miller

    Gary Miller

    Messages:
    79
    Ratings:
    +14
    Ok I need help, I can't understand what I have done wrong, I have taken the plunge and subscribed to iracing. Created account, paid etc.

    Went to download the software which worked until the end then I got a message telling me the helper bit failed to work.

    I can't seem to get it to work now and all the files are saved as sgn? I am used to exe?


    Can anyone help please?
     
  2. Rob Koska

    Rob Koska

    Messages:
    9
    Ratings:
    +2
    I'm not sure what the problem is, but I'd also post this on the offial forums. you'll probably get more eyes on it there, and you may even get an iRacing staff member to see it.
     
  3. Dazmaniac

    Dazmaniac
    Premium

    Messages:
    1,423
    Ratings:
    +519
    Gary,

    Might be worth dropping and email to support@iracing.com

    Just bear in mind iRacing Technical Support is available Monday through Friday 8AM to 5PM EDT

    You should be able to download the iRacingInstaller which is believe is an .exe file and then you run that to install the iRacing service. It should then see if there are any updates to be applied and install them accordingly.

    Have you tried to download the installer again?
     
  4. Gary Miller

    Gary Miller

    Messages:
    79
    Ratings:
    +14
    I have even had somebody from their technical support try to install it and it just won't work
     
  5. Hampus Andersson

    Hampus Andersson

    Messages:
    8,585
    Ratings:
    +3,780
    Have you tried cleaning the computer completely from anything iRacing?