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"Fingerprint Mismatch/Invalid Serial"

Discussion in 'Stock Car Extreme' started by Slade Mitchell, Oct 14, 2013.

  1. Slade Mitchell

    Slade Mitchell

    Messages:
    243
    Ratings:
    +35
    Hey all-

    I bought the game a few days ago, and played for about 8 hours before I was greeted with this screen when I try to start GSC:

    [​IMG]

    I contacted support, but haven't heard anything. When I try to re-enter my serial, it says my serial is invalid.

    Things I've tried:
    Reinstalling
    Clearing Registry, and reinstalling
    Installing demo, and activating with serial
    and tried the things listed here:
    http://www.racedepartment.com/forum/threads/game-stock-car-2012-faq-english.52944/

    None worked.


    Help?
    Thanks!
    ~Slade
     
  2. Justin Swan

    Justin Swan
    RD-DVLC

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  3. Renato Simioni

    Renato Simioni
    Reiza Studios

    Messages:
    1,564
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    If you run into this issue, please download this file, and extract into the GSC2013 root folder, overwriting the originals.

    You´ll then need a Serial Number to correct the problem. Please email sales@reizastudios.com or PM here to get it.

    We will correct this bug for the release coming up.
     
    • Beer Beer x 1
  4. Slade Mitchell

    Slade Mitchell

    Messages:
    243
    Ratings:
    +35
    Hmm. I replaced the files, and added the new serial, but it has the same thing. Fingerprint mismatch, and invalid serial when I try to enter the new one as well. :/
     
  5. Renato Simioni

    Renato Simioni
    Reiza Studios

    Messages:
    1,564
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    You need a new Serial specific for fixing the program (though I assume you might have gotten it from support).

    This does not seem to fix it for everyone. We are working on getting this sorted with Gameshield ASAP - it should not take longer than a couple more days.
     
  6. Slade Mitchell

    Slade Mitchell

    Messages:
    243
    Ratings:
    +35
    Yup, they gave me a new serial, but it didnt work. Kind of a shame that I got to play it for no time at all, and now I get to wait for hopefully "just" a couple days... :(
     
  7. Slade Mitchell

    Slade Mitchell

    Messages:
    243
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    +35
    Issue solved by support.
     
    • Like Like x 1
  8. Magus

    Magus

    Messages:
    39
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    +25
    Hi, I am having this same issue as of today. What do I need to do? I have made contact via sales@reizastudios.com with my details.
     
  9. dhazan

    dhazan

    Messages:
    2
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    +0
    Same problem here.
    Can't play, invalid serial number.

    sales@reiza.... don't answer yet.
    Waiting for reply.

    Thanks.
     
  10. Kevin Hopkins

    Kevin Hopkins
    Premium

    Messages:
    495
    Ratings:
    +24
    I am having the same issue,have contacted Reiza and suggested i try i a few things(all of the above),none of which worked.Now i am hearing nothing from them even after a follow up email.....just a little bit annoyed.
     
  11. Angelq117

    Angelq117

    Messages:
    175
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    when I click on the file download link i get an error. This is VERY annoying, can someone from Reiza please at least respond. Emailed sales several times already with no response yet.
     
  12. Tomas de la Fuente

    Tomas de la Fuente

    Messages:
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    +11
  13. Tomas de la Fuente

    Tomas de la Fuente

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    Thank you Reiza for your quick answer!!!. :whistling:
     
  14. Tomas de la Fuente

    Tomas de la Fuente

    Messages:
    59
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    +11
    Great, Renato has helped me and now the game is working fine, thank you very much!!!. ;)
     
  15. coolhandjeff

    coolhandjeff

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    Same thing Here, Mismatch thing Messed with mine also......Im about to wright my own code just to get to work..lol.....Dad used to say Either fix it or I Will !
     
  16. coolhandjeff

    coolhandjeff

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    All handled by Support
     
  17. Phil Etty

    Phil Etty

    Messages:
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    +1
  18. Phil Etty

    Phil Etty

    Messages:
    43
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    +1
    Have now sent a tweet to @ReizaStudios - still no reply from any of my e-mails :(
     
  19. coolhandjeff

    coolhandjeff

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    13
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    +0
    Start a conversation on here with reiza...That worked for me
     
  20. Sderenno

    Sderenno

    Messages:
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    +158
    Same problem for me after bios and drivers update