Fanatec | Official Support Thread

[Wido Rossen]

Looks pretty neat this wheel.....and it`s wireless.

 

[Moxley6969]

24 months from the day of shipment.

Incorrect, At least for Canada. We only get 1 year (12 months)

 

[Kjell Eilertsen]

Seems to be 24 months for Europe, at least Sweden, they will replace my faulty wheel now.

 

[Moxley6969]

Most likely Your next wheel will only carry a 12 month warranty, Fanatec changed it up a year or so ago and im pretty sure its down to 12 month's for everyone now.

 

[Frederic Schornstein]

Most likely Your next wheel will only carry a 12 month warranty, Fanatec changed it up a year or so ago and im pretty sure its down to 12 month's for everyone now.

It depends in Germany we have to types of warranty (Garantie and Gewährleistung) and every business is required to give you 24month of "Gewährleistung" and that is still on their website and they can't change that. I won't go into the details of both forms of warranty here as it is irrelevant for most of you. So you should check it out for your own region.

 

[Jari Vinnari]

As far as I know the 24 month warranty is a EU law.
You may need to fight for the warranty rights if products only comes with lesser warranty.

 

[Brian McManus]

My csp v2 are two years old
They sent me two sensors last week for free.
I get a great service from fanatec.

 

[Charl Haas]

Hey

I have a csr wheel,and in GSC when I downshift it only goes to 1st,so now I have to assign a neutral button to go to neautral first then click the paddle for reverse,then againg neutral button ,paddle to first. I have selected upshit and downshit in the controls menu,with the paddles..

This is very frustrating,also have any of u csr guys ever got the problem when driving al of a sudden it upshifts one gear itself.

 

[Frederic Schornstein]

Hey

I have a csr wheel,and in GSC when I downshift it only goes to 1st,so now I have to assign a neutral button to go to neautral first then click the paddle for reverse,then againg neutral button ,paddle to first. I have selected upshit and downshit in the controls menu,with the paddles..

This is very frustrating,also have any of u csr guys ever got the problem when driving al of a sudden it upshifts one gear itself.

In rF1 engined games like GSC you can set that up in the controller.ini I dont know the exact line. Try to pull botch paddles at the same time it should get you into neutral.
Sounds more like a game setting problem rather than a wheel problem.

 

[Yuri]

Hi, I bought a clubsport set last Sunday, 2nd hand but like new, and I had some good sessions with it already, but racing now my ffb suddenly went bad. It's not even close to how smooth it was before. When I exited the game I saw Fanatec wanted or already had updated something and I had to restart my wheel. Now even when it's unplugged and I turn the wheel past the set degrees of rotation it still has the same issue. The ffb engine hasn't broke yet has it? :/

 

[eKretz]

Sounds like a motor gone bad, sorry to say. Better contact Fanatec.

 

[Yuri]

wow that'd be a great first impression :'(

 

[eKretz]

Well when you say you saw that Fanatec had updated something what do you mean? If your firmware had been updated that could change the feel of the wheel too, but it doesn't happen automatically.

 

[Yuri]

The updater was on, but yesterday I reinstalled all firmware so it can't be the case

 

[Yuri]

Ok I send fanatec support a video now of the problem, I'll let you know what they say it is. I'm afraid it's gonna be expensive though as it's 2 months out of warranty

 

[eKretz]

Keep us informed! Maybe they will warranty it since the motors were such a (relatively) common problem.

 

[Yuri]

that'd be great, Just let them send me a V2 motor

 

[eKretz]

Lol, probably not, they'd need to send you a whole new wheel, the motors are not compatible. But hey, you never know? Good luck!

 

[RaceNut]

that'd be great, Just let them send me a V2 motor

There's more to the V2 than just a motor upgrade - electronics, firmware, software, drive pulley system, etc.

 

[Yuri]

There's more to the V2 than just a motor upgrade - electronics, firmware, software, drive pulley system, etc.

yes I know, but if the motor has a problem and they have to send a new one, they could send me a V2 one

 

[Yuri]

Ok I got a reply from fanatec after I sent my video, the engine broke and I have 2 options, letting them replace the engine or do it myself. I'm ok doing stuff myself, is it hard to replace the engine?