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Error when using Paypal to purchase DTM Experience

Discussion in 'RaceRoom Racing Experience' started by Aaron Markham, Dec 9, 2013.

  1. Aaron Markham

    Aaron Markham

    Messages:
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    Ratings:
    +36
    I tried to purchase DTM Experience today but received the following error.

    "PayPal gateway has rejected request. The field Shipping Address State is required (#10729: Shipping Address State Empty)."

    I live in the United States and their is no section for me to enter my State in the Billing Information section.
     
  2. Sonat Ozturk

    Sonat Ozturk
    Sector3 Studios

    Messages:
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    Ratings:
    +319
    Hi,

    Sorry to hear that. I'll inform the relative parties about the issues using PayPal from USA.

    Unfortunately it's all publisher side so I can't really offer a quick solution.
     
  3. Sonat Ozturk

    Sonat Ozturk
    Sector3 Studios

    Messages:
    214
    Ratings:
    +319
    Hi,

    I contacted them about your issue and they are going to take a look at the issue. If you can give me your name and email address, I'll forward it to them so they can take a closer look.

    Feel free to PM me here. Thanks.
     
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  4. Psicolizzard

    Psicolizzard

    Messages:
    45
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    Yes same problem here in Brazil. I needed to buy directly from the site.
     
  5. Frank Alexandre da Silva

    Frank Alexandre da Silva

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    Same error for me at Brazil.
     
  6. Aaron Markham

    Aaron Markham

    Messages:
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    Ratings:
    +36
    I was able to get it to work. I received an email from a Michael Hinz with KW Automotive. He said to pick another country and it should work. I used the Bahamas and logged into my Paypal account and it worked fine.
     
  7. Sonat Ozturk

    Sonat Ozturk
    Sector3 Studios

    Messages:
    214
    Ratings:
    +319
    Well that's one way to resolve the issue I guess.

    I would suggest others with the same issue do the same. If you insist on using the correct country please e-mail shop@dtm-experience.com