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Customer Support???

Discussion in 'Stock Car Extreme' started by Mikepiper1, Feb 19, 2014.

  1. Mikepiper1

    Mikepiper1
    Premium Member

    Anyone know what it takes to get Reiza Studio to respond to a customer support issue?
    I've tried emailing and sending PM's to them with no response. This has been going on for over three weeks now. Very frustrating!!!
     
  2. Tim Ling

    Tim Ling
    It's a million-to-1 chance, but it just might work Premium Member

    They do watch this forum @Mikepiper1. It seems unlike them to take so long to get back to you, @Reiza Studios are good guys
     
    • Agree Agree x 1
  3. Mikepiper1

    Mikepiper1
    Premium Member

    I hope you are right @Tim. I've sent five emails and two PM's with no response whatsoever.
    All I am looking for is my serial number for GSC 2013 that I purchased a couple of months ago.
    I lost it along with the game when my hard drive crashed.
     
  4. Mikepiper1

    Mikepiper1
    Premium Member

    All is now well. Reiza Studios has responded and I will be racing again soon!

    Thanks
     
    • Like Like x 2
  5. I too need a replacement serial as I upgraded to a SSD drive. Emailed Reiza last month, no response as usual. Customer service blows!
     
  6. Rupe Wilson

    Rupe Wilson
    Keep Yoga real Premium Member

    Guys we all know there customer service is letting them down they have admitted this many times and they are looking at making it better, but nearly every other day someone from Reiza visits the forum here at RD.
    they are a small studio working flat out trying to improve every aspect of Reiza, and i know it can be frustrating and ive spat my dummy out over these kind of things myself with other sims

    so if you just Tag them you should get a reply here from one of the guys.

    @Reiza Studios
    @Alex Sawczuk
     
    • Agree Agree x 2
  7. Alex Sawczuk

    Alex Sawczuk
    Reiza Studios Premium Member

    hmm I didn't get an alert even though you tagged me there...
     
  8. Rupe Wilson

    Rupe Wilson
    Keep Yoga real Premium Member

    i will mention to Bram that we might have a issue with tags thanks:)

    @Bram Hengeveld
     
  9. I know they are a small studio, but without our little niche market of sim racers, buying their products, where are they? I'm learning to live without both GSC2013, and Formula Truck, though I enjoy them both. They are the only titles in my library that will not allow me to play after I cloned over to a SSD drive. Took me a month after the release of GSC2013 just to get my download links, even though I had paid for the title as soon as it was announced. So the lack of response again from sales is not a shocker. DTM plays nice.
     
  10. Rupe Wilson

    Rupe Wilson
    Keep Yoga real Premium Member

    all you have to do is tag them in here and you get some action mate.
    and then also look out for our new events coming real soon... im sure your going to like it.


    Spoiler alert in the mist, coming real soooon

    Its like a game of hide and seek see if you can spot were it pops up next with more info..........
     
  11. Justin Swan

    Justin Swan
    RD-DVLC

    OK, I will be installing 2013 again on the new build. Will I get away with using the same product code?
     
  12. Renato Simioni

    Renato Simioni
    Reiza Studios

    @Justin Swan - you should be able to unless you have consumed all 3 activations, in that case you contact us to renew your Serial Number.

    Anyone else having trouble with email contacts, please PM us here with your order details so we can sort you out more quickly.
     

  13. I hope you're right. I've paid money for no product. The downloads are very slow and break off.

    This I don't mind. It happens.


    But the lack of response to email support is awful. There's no excuse, especially when they post here in the meantime.
     
  14. Rupe Wilson

    Rupe Wilson
    Keep Yoga real Premium Member

    Send a pm here to Reiza Studios
    they will answer.