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Broadband Help

Discussion in 'Off Topic' started by Ben Tusting, Oct 13, 2009.

  1. Ben Tusting

    Ben Tusting

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    Hello :wave:

    My internet speed is really slow ( ranges from 5kb to 50kb), but when I run a speed test it says i am getting my normal download speed (650 KB).
    I was on the phone to BT, but they can't report a fault as they say there is no issue. BUT THERE IS AN ISSUE

    so what the hell can i do?

    Thanks for your help

    Edit: service provider is BT business broadband (no cable in my area, just standard dsl) and we cant change provider.
     
  2. David Buxton

    David Buxton

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    I shall have a look tomorrow dear chap :thumb:

    Email me over your number again please.
     
  3. Andrew Evans

    Andrew Evans

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    why bother, bucko?... sounds like a clear case of doing it wrong....
     
  4. Christopher Aponte

    Christopher Aponte
    Premium

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    well by looking at the speed
    it said you should get up to 20 mb connection if not mistaken (which should be in theory 20/8 = 2.5MB per second maximum download speed)......so a 650kb is really slow (.65 * 8 = 5.2mb connection.....this is what you are getting maximum in theory....so somewhere you are loosing 14mb speed connection)
    best is to enter here your phone number and see what kind of maximum speed you should receive on paper...and then complain to them why you are not getting this speed at all
    http://business.bt.com/broadband-and-internet/internet-access/broadband

    (also good to search around for a tool that shows the nearest server location to you....I once stumbled on it on the internet, but right now don't know where to find it anymore)
     
  5. David Buxton

    David Buxton

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    Tusto is unable to get the 20mb speeds in his area at the moment :wink:
     
  6. James Johnson

    James Johnson
    The Weatherman

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    BT Suck Ben thats all.
     
  7. David Buxton

    David Buxton

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    only due to Ofcom :becky:
     
  8. James Johnson

    James Johnson
    The Weatherman

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    Heres My speed. [​IMG]

    Just about good enough for online games. :)
     
  9. Ben Tusting

    Ben Tusting

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    max speed is 5.5 meg

    [​IMG]

    I think it's a modem problem
     
  10. James Johnson

    James Johnson
    The Weatherman

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    I Live a couple of miles from exchange so i kind of get screwed over.
     
  11. Christopher Aponte

    Christopher Aponte
    Premium

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    that may be....but he can always b!tch & whine to BT until they get fed up of him :)....that is what I learned from the Dutch :)
     
  12. Mike Hill

    Mike Hill

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    The brits have kinda perfected the art of *****ing and whining, which is also why they dont take much notice of it when the *****ing and whining is directed at them.....

    It is possibly a modem/router fault, but most likely BT connections somewhere (which obviously our BT man in the crowd will be able to check out:question:) but I assume you have done your firmware upgrades etc? Also, are you still using a wireless connection for your PC? As that may have some bearing on this problem too
     
  13. Andrew Evans

    Andrew Evans

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    are you torrenting?

    (not that i would evah do that...)

    but bt seem to throttle torrents up until about 11pm...
     
  14. James Johnson

    James Johnson
    The Weatherman

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    Only Plus point with staying with BT for me is that my Area along with some others will be some of the first to receive Fiber Optic Internet in 2010.
     
  15. Ben Tusting

    Ben Tusting

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    I did think wireless, so i turned of my wireless stuff and plugged straight into modem by cable and it was still ****e

    Evans no torrents running at all (they suck)
     
  16. Damian Henderson

    Damian Henderson

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    Time for a new ISP?
     
  17. David Buxton

    David Buxton

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    All he'll get is go else where then :becky: That's what I did :wink:
     
  18. Ben Tusting

    Ben Tusting

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    I am downloading now and i'm just about getting my full speed.
    They all say your speed will go down at peak times, but not by 95%
     
  19. Nigel Atkins

    Nigel Atkins

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    Mark was also getting super slow speeds last night and he`s on BT at around 8pm
     
  20. Ben Tusting

    Ben Tusting

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    yeah exact same time